IT Support Officer

The IT Support Officer provides day-to-day technical support to staff and students at the Jane Street campus, primarily supporting SAE, ACAP, and divisional teams based on-site. The role also provides secondary support to other Brisbane locations, including C&I Sales & Admissions site at the Ann St, as required.

Working closely with the IT Team Leader, this position ensures reliable delivery of IT services, assists in maintaining campus technology infrastructure, and contributes to an excellent user experience across classrooms, offices, and meeting spaces.

IT Support Services:

• Provide technical support for staff, students, and visitors.
• Support classroom technology, meeting rooms, and shared IT facilities.
• Respond to service desk tickets, walk-ups, and phone/email enquiries.
• Escalate complex issues to the Team Lead or relevant technical teams.

System and Hardware Maintenance

• Install and configure computers, peripherals, and classroom AV equipment.
• Maintain device inventory and ensure accurate asset tracking.
• Assist in setting up and testing new staff equipment (laptops, monitors, docks).

Customer Service and Communication

• Deliver responsive and professional IT support to all users.
• Communicate technical information clearly and effectively.
• Provide on-site presence during business hours to ensure availability and support continuity.

Administration and Documentation

• Record all incidents and resolutions in the service desk system.
• Maintain local documentation, user guides, and setup procedures.
• Assist with small projects, moves, and technology upgrades as directed.

Essential:

• Diploma or Certificate-level qualification in IT (or equivalent experience).
• 1–2 years of experience in IT support or service desk environment.
• Knowledge of Google Workspace, Apple Mac, Windows, and Active Directory.
• Familiarity with infrastructure, printing and common AV/conferencing systems.
• Strong troubleshooting, time management, communication skills, and attention to detail.
• Demonstrated customer service focus and ability to work independently or within a team.
• Highly empathetic and kind communication style; you treat people with patience and respect, even when they are stressed.

Desirable:

• Experience in education or multi-campus environments.
• Exposure to SCCM, JAMF, or Intune device management.
• Understanding of basic networking (Wi-Fi, VLANs, IP configuration).
• ITIL Foundations certification or equivalent understanding of service processes.

What we can offer 

• We offer careers across our global operations
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development
• 2 days a year volunteer leave for causes you are passionate about

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. 

How to Apply

Applicants are assessed upon receipt, so you are encouraged to apply now. Please submit your CV along with a relevant cover letter demonstrating how you meet the qualifications and why you are the best fit for this role. Please note: Only candidates who submit a CV and Cover Letter addressing the selection criteria and suitability for this role will be considered for this role. 

To view other opportunities, visit navitas.com/careers.

All applicants must have full working rights in Australia to be considered. Successful candidates, depending on their role, may be required to provide a Working with Children Check and undergo a Police Check.