Assistant Manager Show Quality

Job Description

The Assistant Manager of Entertainment Show Quality plays a key role in maintaining and/or creating the artistic vision of entertainment throughout the park.  The Assistant Manager is responsible for providing regular notes and feedback for current Entertainment elements/performers and also for assisting with new Entertainment elements/characters as directed/assigned.  This includes but is not limited to, selecting the cast, running rehearsals, collaborating with designers, blocking movement and monitoring the project throughout its operation. As the Assistant Manager, Entertainment Show Quality you are tasked with ensuring that all new and existing entertainment supports the USH brand.  The Assistant Manager, Entertainment Show Quality will report to the Manager, Entertainment Show Quality.

1. Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization.

2. Essential Accountabilities:

• Cultivate and lead a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all Team Members.
• Have knowledge of the general operation process across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Manager and/or Entertainment Operations team.
• Ensure the operational efficiency and effectiveness of administration, venue/show area and/or elements.  Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with Entertainment Production and Operations as appropriate.
• Provide direction, development and support to dance captains, trainers, seasonal supervisors and employees.  Communicate feedback and address all performance issues, providing recognition and/or coaching.
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities
• Establish and maintain effective relationships with other park department leaders and stakeholders.
• Perform other duties as assigned.

 

3. Job Duties

• Communicate and maintain creative and performance standards through consistent observation of portfolios as assigned.  This requires a regular in park presence to observe sets/shows.
• Maintaining the creative intent and performance standards through written and verbal performance feedback, including but not limited to performance notes and written evaluations.
• Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s.)
• Hold performers accountable to the creative intent through delivering performance notes and have performance improvement conversations as needed.
• Partner with operation partners on any discipline conversations with team members if requested.
• Responsible for maintaining all Show Development & Quality resources for existing and new Entertainment elements including but not limited to creative resource materials, music/video libraries and character bios. Research current trends and new entertainment offerings in the industry. 
• Work with operation partners to assess hiring needs throughout the year, to include conducting auditions and casting of roles.
• Work with operation partners to develop and implement training and rehearsal for all new hires under your portfolio.
• Develop, document and execute proficiency/brush up and training needs for all elements within assigned portfolio.
• Create and/or maintain existing rehearsal plans to ensure consistent training. 
• Support Show Director, as assigned and appropriate, during creation and rehearsal processes for new elements. This includes but is not limited to documentation, rehearsal oversight and performer feedback.  
• Support and assist (as assigned) in developing and implementing plans for enhancement of current elements and or launch of new elements.
• Act as Show Director as assigned. 
• Prepare pitches and new entertainment concepts as assigned.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $80,000

• A BFA or 5+ years working in themed entertainment preferred.
• Minimum 3+ years in a live entertainment or theatrical environment.
• Previous experience in choreography and dance is highly preferred.
• Prior directorial, teaching or training experience preferred.
• Script Writing and storytelling experience preferred.
• Managerial or supervisory experience of departments and personnel.
• Must be available to work on weekends, holidays and nights as required.
• Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.
• Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions, procedure manuals and union contracts.
• Ability to write reports, business correspondence, and training documentation. Power Point presentation experience a plus.
• Ability to effectively deliver performance notes and answer questions in one-on-one and group settings.
• Strong interpersonal and analytical skills.
• Strong time management skills.
• Ability to partner across business units.
• Demonstrates ability to work independently under pressure; proactive thinker/self-starter.

 

• USH Entertainment Department is committed to promoting a collaborative, productive, and engaging workplace for all Team Members.  We require Managers and Supervisors to lead by example promoting a professional, inspiring, fun, and teamwork-oriented work culture.
• General Knowledge and Skills Required:  Managers: Managers shall have the ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals.  The Manager shall be able to write reports, business correspondence and procedure manuals.  Manager will be able to effectively communicate, present information, and answer questions in one-on-one and group settings. 
• Communicating and influencing: Managers are required to communicate effectively with people at all levels in the organization, including providing specific, timely feedback to managers and others to work together more effectively.
• Managing Others: Identify required skills and criteria to ensure best quality hiring. Demonstrate the ability to assess performance and take appropriate coaching, corrective action, or termination if necessary. Provide associates with all the information, history and resources they need to do their jobs and to feel a partnership with the organization. Coach and develop Team Members for current and future responsibilities.  Communicate performance goals and standards routinely so that Team Members understand expectations and how they are linked to organization and department vision, values, and goals. Provide regular, specific feedback that Team Members can use to continuously improve performance. Demonstrate a commitment to organizational initiatives with words and actions. Encourage Team Members to contribute; recognizing, reinforcing, and rewarding contributions. Encourage Team Members to be innovative and willing to take risks, tolerating well-intentioned mistakes.
• Quality and partner focus: Continuously look for ways to refine and improve work processes to achieve better results. Follow through on commitments made to internal and external partners.

KEY COMPETENCIES

• Maximizing resources: Work collaboratively with all Team Members in the organization and support others when requested. Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for Team Members. Maintain a productive balance between the concern for people and concern for work results.
• Project Management:  Design: Design/develop plans for accomplishing objectives, monitoring status, and providing regular status updates.  Provide relevant information to others in a timely manner and follow through with commitments made to others.  Recognize the broader implications of a project; doing all that should be done, not just as directed.
• Learning and adapting:  Remain: Remain productive during periods of ambiguity, uncertainty and change. Demonstrate a willingness to take on new challenges, responsibilities, and assignments. Proactively utilize slower periods to improve work and or work environment; equipment maintenance, archiving, general organization, etc.
• Leadership:  Set a positive, productive and communicative tone as a leader in the department.  Partner with the leadership team when representing policies and procedures, remaining positive with Team Members, and voicing concerns directly to leadership.  Consistently exhibit an “open door” demeanor which fosters approachability, professionalism and openness.  Be available to all Team Members equally, treating all Team Members fairly.  Promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].