This position will report to the Manager of Global Brand Standards and be part of the team responsible for providing factory audit program support to the Universal Brand Development Group and their Licensees/Partners.
The role also supports data integrity, reporting, and analysis to drive visibility into audit status, factory compliance, and program performance.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $50,000 - $65,000

Program & Licensee Support

• Promptly respond to submissions and inquiries sent to the general program inbox.
• Provide customer service to Licensees and factories regarding program requirements and general requests/inquiries.
• Provide global Licensees with factory status updates and guidance toward obtaining approval.
• Review and vet LMS submissions and initiate audit and waiver workflows.
• Manage audit requests; submit, track, and follow up on audits sent to audit firms, including scheduling support for Virtual Audits and Spot Checks.
• Promptly issue waiver and audit approval letters while ensuring accuracy in a high‑volume environment.
• Promptly identify and escalate issues to Licensee Support and Supervisor.

Data Management & Analysis

• Accurately update and maintain Licensee and factory data within internal databases to ensure data integrity and compliance tracking.
• Generate and distribute accurate approved factory lists.
• Analyze audit status, CAP eligibility, subcontracting activity, and factory approval trends to support operational decision‑making.
• Use SQL queries to extract, validate, and analyze audit and factory data from internal systems.
• Develop and maintain dashboards and reports using Power BI to track audit pipelines, factory compliance status, and key performance metrics.
• Update and maintain program SQL reports.
• Create accurate Salesforce Dashboards.
• Set up Power BI tool to generate reports.
• Support data requests from leadership by providing clear, accurate, and actionable insights.

Audit & Compliance Operations

• Work with Regional Managers to confirm and schedule all Spot Checks.
• Manage daily audit requests in Gensuite and track all CAP‑eligible audits.
• Update internal databases and contact Licensees regarding subcontracting‑related issues.
• Manage Global Contact Lists, Ethics Policies, and database permissions for all contractors.

Cross‑Functional & Corporate Support

• Support the Supervisor and Manager on team projects and continuous process improvement initiatives.
• Support Manager on Global Brand Standards corporate responsibilities, including maintaining accurate Business Unit factory data in Gensuite.
• Support Manager on Customs Registrations for all UBD Licensees.

Qualifications / Requirements

• Two or more years of office, operations, or program support experience with frequent data entry and system management.
• Experience working with structured data, reports, or dashboards.

Desired Characteristics

• Bachelor’s degree in a related field preferred (Business, Supply Chain, Data Analytics, or similar).
• Demonstrated ability to handle pressure and maintain accuracy in a high‑volume, deadline‑driven environment.
• Proficient in Microsoft Word, Excel (including formulas, pivot tables, and data validation), Outlook, and PowerPoint in a Windows environment.
• Experience with data analysis, reporting, and visualization tools such as Power BI or similar platforms preferred.
• Working knowledge of SQL for querying and validating data preferred.
• Exceptional organizational skills with strong attention to detail and the ability to multitask.
• Clear and concise written and verbal communication skills.
• Strong customer service orientation with the ability to communicate technical or data‑driven insights clearly.
• Ability to adapt to changing priorities and workflows.
• Second language a plus.
• Salesforce experience preferred.

Additional Requirements:

• Travel may be required
• Perform other related duties as assigned to support the needs of the team 
• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].