The Senior Business Systems Analyst will be a member of NBCUniversal’s Video Platform Software Engineering organization, concentrating on Ad Sales technology. The Senior Business Analyst is responsible for ensuring our Ad Sales business can perform their day-to-day activities utilizing our integrated systems. This role provides front-end user support, back-end monitoring and troubleshooting for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, ad serving, delivery and billing.

RESPONSIBILITIES

• Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA’s.
• Work in a team setting with counterparts on solving issues at hand but also able to work solely while providing updates to stakeholders throughout the process.
• Understand how issues impact the business and escalate critical issues when necessary.
• Document and follow standard operating procedures for production troubleshooting and incident management.
• Leverage AI tools to aid in issue resolution and documentation.
• Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues.
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
• Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding.
• Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities.
• Determine alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues.
• Works occasional evenings during special events.
• Rotating weekend on call shifts for urgent issues and provide backup coverage as needed.

• Minimum 5 years of experience working in an ad sales system.
• Experience troubleshooting software, system integrations, and other technology issues.
• Experience with SQL
• Experience with customer interactions and maintaining positive relationships.
• Willingness to have a flexible work schedule to meet operational and special event coverage needs.

Preferred Qualifications: 

• Bachelor’s degree in Computer Science, Engineering, IT, IS, or similar technical discipline.
• Self-motivated and accountable, with a high level of commitment to responsibility.
• Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups.
• Experience with providing automated solutions (scripting, testing, RPA, etc.).
• Experience working with modern technology solutions (API’s, data streams, microservices).

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

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For LA County and City Residents Only:  NBCUniversal will consider for employment  qualified applicants with criminal histories, or arrest or conviction records, in a manner  consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.