The Supervisor of Main Entry Operations leads the team to ensure smooth operations and exceptional guest experiences. Execute and assist with oversight of operations and Team Members within the Main Entry department which includes, but not limited to Admissions, Guest Ambassadors, Rentals, and Inventory Control. The Supervisor also partners with the Sales and Guest Experience team to support their initiatives. With a focus on creating a positive and efficient environment, you'll be instrumental in delivering memorable moments to our guests at every touchpoint.

Responsibilities

• Uphold Environmental Health and Safety standards for a safe and enjoyable environment.
• Mentor and counsel Team Members and Leads.
• Manage a daily workforce of 100+ Team Members, providing direction and conducting performance reviews.
• Foster cross-departmental relationships to maximize efficiency and effectiveness.
• Assist with strategic planning to ensure positive experiences for both Team Members and guests.
• Coordinate and execute day-to-day operational needs, including special events.
• Collaborate closely with Managers for development planning and training coordination.
• Support Managers in hiring, training, and development of Team Members and Leads.
• Conduct one-on-one performance reviews and annual evaluations.
• Analyze training material to ensure updates and improvements.
• Implement or enhance existing Team Member incentive programs to foster a highly engaged team environment.
• Cultivate a culture of recognition using company and department tools.
• Uphold collective bargaining agreements, maintaining positive union relationships in partnership with Human Resources and Labor Relations.
• Investigate incidents, addressing Team Member and Guest concerns or complaints.
• Lead by example, modeling the company’s Core Values.
• Seek, implement, and monitor best practices.
• Participate as a Duty Manager to provide area coverage.
• Manage both labor and non-labor departmental budgets.

Requirements:

• Minimum 1 year of leadership experience with a team of 20+ employees.
• Flexibility to work weekends, holidays, and nights as required onsite.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft programs such as Word, Excel, and PowerPoint.

Desired Characteristics:

• In-depth knowledge of Theme Park Operations.
• Experience in managing teams in a union environment.
• Strong interpersonal and analytical skills.
• Proactive thinker and self-starter.
• Excellent team player.
• Operations, Retail, or Hospitality background preferred

Note: This job description provides an overview of the role and may not include every responsibility or task required for the position.

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00 - $30.00 hourly.

 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].