Associate Agency Producer
•Nen Creative· 24h
⚙️ Operations⏰ Full-time📈 Mid Level🇺🇸 San Francisco, USA
24h ago
Neo4J·19 days ago
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.
Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
Neo4j Customer Support is integral to our customers’ success, and a key foundation for the long-term success and satisfaction of our growing customer base.
Within the Customer Support department, we have an Operations & Enablement Team that takes ownership of the tooling and training requirements for the service delivery side of Customer Support. As the Operations & Enablement Team’s domain has grown and now includes multiple line-of-business applications that are used to deliver value both internally and to our database customers, we require a self-motivated team player to lead the management of the infrastructure.
The Support Operations Engineer, reporting to the Operations & Enablement Team Manager, is responsible for the design, build and ongoing upkeep of all of the Operations Team’s software products.
These products include large-scale items used throughout the company, such as our hosted diagnostics environment, through to small tactical-scale scripts and tools that we deploy to help support the daily operations of the service delivery side of our Customer Support team.
The Support Operations Engineer will bring their experience and technical knowledge to the team to improve the suitability and durability of the team’s products and tooling, leveraging modern design principles and an understanding of commercial aspects.
When faced with changes or challenges, they immediately look to identify causes and quickly propose solutions that are grounded in best practices and influenced by their technical expertise in Neo4j.
The Role :
Responsibilities:
The Support Operations Engineer will work primarily on the design, build and maintenance lifecycle of Support Operations software products. They always look to identify opportunities to ease our users operational burdens by building or improving tools to maximise the use of automation and collaboration across the Customer Support team, and wider company.
Specific areas of responsibility include:
Candidates demonstrating the following areas of expertise will be preferred:
Knowledge of deploying and using Neo4j
Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.
Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)
Neo4j is committed to protecting and respecting your privacy. Please read theprivacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.
More information atwww.neo4j.com.