Salesforce User Experience Designer

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

About this role:

NeuraFlash is expanding its design team! As a Salesforce User Experience (UX) Designer - AI & Agentforce you will be responsible for building compelling interactive experiences for users and deliver impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented Digital Experience team to delight customers. This position is focused on overall user experience, including visual, interaction, and conversational design.

You'll have the opportunity to:

• Design functionality that ties into Salesforce and AWS platforms, including Experience Cloud, Agentforce, Amazon Connect and more
• Lead client requirement gathering and design sessions
• Help business and technology stakeholders see end-to-end experiences for customers and internal end users
• Establish the content, strategies, personas, and user journeys for automated solutions
• Generate sitemaps, wireframes, and visual designs to map out experiences for web, bot, and console experiences
• Learn to build and configure Salesforce and AWS solutions (Experience Cloud, Agentforce, etc.)
• Work with developers and QA testers throughout the project lifecycle
• Show the impact of design decisions and tie business value back to success criteria through storytelling
• Contribute to and maintain design systems across platforms

Required Qualifications:

• User experience and user interaction work experience
• Experience doing design consulting with external stakeholders
• Ability to build and maintain a design system
• Comfortable using tools like Figma, Sketch, InVision, Visio, and Lucidchart
• Willing and able learner of new technologies (e.g., Salesforce, AWS)
• Degree in design, user experience, human computer interaction, communication, or a related discipline

Preferred Skills:

• Experience using detailed mockups and prototypes to aid in visual problem solving and client communication
• Experience designing conversational flows for text based bots (e.g., web, in-app, Facebook Messenger, etc.)
• Knowledge of user experience research methods or usability testing techniques
• Knowledge of Salesforce Experience Cloud and Service Cloud

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