New Era Technology offers:

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:

The Coordination Manager oversees the execution of work orders, provides strategic direction, and drives continuous improvement initiatives within the assigned vertical, adhering to PMO standards and methodologies.

PRIMARY DUTIES & RESPONSIBILITIES include but are not limited to:

Strategic Oversight and Improvement:

• Develop strategies to optimize work order execution processes and enhance operational
• Collaborate with cross-functional teams to implement process enhancements and best
• Ensure alignment with PMO’s project management framework and

Leadership and Mentorship:

• Provide leadership and guidance to Service Coordinators and other team
• Handle escalated issues or complex work orders requiring senior-level
• Promote a culture of continuous improvement and professional

Performance Analysis and Monitoring:

• Monitor industry trends and emerging technologies to stay ahead in operations
• Analyze performance metrics and KPIs to identify areas for
• Implement risk management practices to mitigate potential

COMPETENCIES & KEY SKILLS:

Extensive Operations Experience:

• Extensive experience in operations management or a related
• Deep understanding of operational processes and best
• Familiarity with PMO’s project management standards and

Strategic Thinking and Decision-Making:

• Strategic thinking abilities to develop and implement improvement
• Strong decision-making skills to address complex issues and
• Ability to align operational strategies with organizational

Leadership and Mentorship:

• Strong leadership skills to guide and mentor Service Coordinators and team
• Deep understanding of operational processes and best
• Experience in leading cross-functional teams and managing stakeholder

Communication and Stakeholder Management:

• Excellent communication skills to interact with stakeholders at all
• Proficiency in managing stakeholder expectations and resolving
• Competence in stakeholder engagement and communication

Data Analysis and Process Optimization:

• Proficiency in data analysis to evaluate performance metrics and identify improvement
• Experience in implementing process optimization

Regulatory and Compliance Knowledge:

• Knowledge of regulatory requirements and compliance standards relevant to
• Ability to ensure operations adhere to safety regulations and company
• Conducting regular audits and reviews to ensure adherence to quality and compliance

REQUIRED EDUCATION & EXPERIENCE REQUIRED:

• Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility.
• Experience in troubleshooting and resolving project

PREFERRED EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s Degree
• PMP or Equivalent Professional Certification

EXPECTED HOURS OF WORK: Full Time, 40 hours per week, plus overtime as needed

TRAVEL: Travel expectation is up to 5%.

PHYSICAL DEMANDS:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

LANGUAGE SKILLS: English

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.