As a Customer Service Issue Management service executive, you will be responsible for providing customer service. Your main objective will be to build trust with customers in terms of the quality of the information received. This through timely communication of changes, coverage analysis, methodological explanations and identification and monitoring of potential quality problems. 

Responsibilities: 

• Continuous communication with the client for application of changes   
• Coverage analysis, interpretation of results, presentation with client and follow-up to actions triggered by said analysis.  
• Client Inquiries management: filtering, registration, monitoring, review, communication. 
• Client Order Management for feasibilities: filtering, registration, monitoring, review, communication. 
• Provide training to clients on NielsenIQ methodologies and variable calculation.  
• Promotion of the use of technology. 

A person with information analysis skills focused on problem solving and understanding the scope and limitations of NielsenIQ methodologies. Knowing how to prioritize and size problems is key to success. 

Requirements 

• Education: Degree in studies such as Marketing, Engineering, Actuary or related. 
• Desirable experience in companies related to market research, Retailers or Manufacturers of mass consumption, can be in the form of professional practices or internship programs. 
• Necessary skills: analysis and numerical ease, effective communication, creativity, organization and prioritization, taste for customer relations. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion