Responsibilities

Onboarding & Offboarding

• Own the end-to-end new joiner experience for Malta, UK, and wider Europe — initiating HRIS profiles, coordinating background checks, managing work permits, and driving benefits enrolment

• Deliver engaging new joiner orientation sessions that set employees up for success from day one

• Manage offboarding processes including leaver administration, system access removal, and exit coordination

Payroll

• Run end-to-end payroll for Malta, ensuring accuracy, compliance, and on-time delivery

• Partner with payroll vendors across UK, Lithuania, and the Netherlands to manage monthly payroll operations, resolve queries, and maintain data integrity

• Support payroll audits, reconciliations, and statutory reporting requirements

Vendor & Benefits Management

• Manage Malta benefits administration including health insurance, life insurance, pension, and other local schemes

• Own vendor relationships — driving renewals, performance reviews, and ensuring value for money

• Identify opportunities to consolidate, upgrade, or replace vendors where better solutions exist

HR Operations & Systems

• Triage and resolve HR support tickets, escalating complex matters where appropriate, and ensuring SLAs are met

• Maintain accurate employee data across HRIS, supporting audits and compliance requirements

• Support the drafting and maintenance of HR policies, ensuring they remain compliant with local employment legislation

• Assist with mobility and right-to-work compliance across jurisdictions

Projects & Continuous Improvement

• Actively identify and eliminate manual processes, replacing them with scalable, tech-driven solutions

• Contribute to HR systems projects, integrations, and process improvement initiatives

• Support wider People Team projects as the business scales

• Use people data to proactively generate insights for leaders and people managers — from onboarding feedback trends and time-to-productivity analysis to exit interview themes and attrition patterns

• Don't wait to be asked; build and maintain dashboards or regular reporting cadences that keep stakeholders informed and ahead of people trends

• Translate raw HR data into clear, actionable narratives that drive better decisions across the business

Requirements

Essential

• Experience in an HR operations or generalist role within a regulated industry; fintech or financial services strongly preferred

• Working knowledge of payroll operations and vendor-managed payroll models

• Familiarity with HRIS platforms and a comfort working across multiple systems

• Strong attention to detail with the ability to handle sensitive data with discretion

• Solid understanding of employment legislation, particularly in Malta; broader European knowledge is a plus

• Excellent communication skills – able to engage employees and vendors with confidence

Desirable

• Experience administering employee benefits across multiple jurisdictions

• Experience supporting right-to-work and immigration processes

The Kind of Person You Are

• Naturally curious – you don't just do the job, you question whether it could be done better

• You are a driver, not a passenger – you  take ownership, make things happen, and don't wait for someone else to solve the problem. You see a gap and you close it 

• Comfortable with ambiguity and able to prioritise in a fast-scaling environment

• Collaborative by nature – you build strong relationships with colleagues, vendors, and stakeholders alike

• Genuinely excited about AI and what it means for HR Operations – you actively seek out tools, automation opportunities, and smarter ways of working, positioning the People Team as a forward-thinking partner to the business rather than a back-office function