Engagement Manager

About Norm Ai

Norm Ai, the leading Legal & Compliance AI company, has a client base with a combined $30 trillion in assets under management. By turning legal code into AI code, Norm enables enterprises to move faster and more comprehensively in their legal and compliance processes with reliability and trust.

Norm’s platform combines frontier AI, proprietary legal reasoning systems, and embedded legal and regulatory expertise.

We have recently raised more than $140 million, backed by Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, Henry R. Kravis (KKR co-founder), and Marc Benioff (Salesforce CEO).

Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. We hired dozens of lawyers from premier U.S. law firms and trained them as Legal Engineers, who specialize in Large Language Model powered legal workflows.

Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world. The company is growing quickly and hiring across all teams.

This Role

As an Engagement Manager at Norm Ai, you will play a critical role in ensuring the success and satisfaction of Norm Ai’s clients. You will be the key point of contact for clients, responsible for leading client onboarding, maintaining ongoing client relationships, and making sure that clients derive maximum value from the Norm Ai platform. 

Your primary goal is to ensure our clients are engaged, satisfied, and experiencing maximum value from Norm Ai providing deeply engaged, thoughtful, and proactive support, frequent updates, and tailored solutions. You will collaborate closely with cross-functional teams such as Legal Engineering, Product, Engineering and Sales to drive client success and act as an advocate for the client within Norm Ai, surfacing client feedback in an effective and actionable manner. As the face of Norm Ai to our clients, you will be tasked with translating complex legal, compliance, and business needs into actionable outcomes, ensuring clients are fully leveraging the platform’s capabilities. You will need to be comfortable presenting and navigating nuanced discussions on regulatory and compliance topics, with a focus on aligning Norm Ai’s technology to meet the specific challenges of each client’s industry and organization. Wherever possible, you will seek to go above and beyond to meet their needs and demonstrate the value of Norm Ai - whether that means preparing custom collateral for a meeting, visiting them in-person at their offices or combing through complex documentation in order to deeply understand client needs. You will ensure that our clients are successfully working with the Norm Ai platform by helping connect the dots between their regulatory perspective, their business context, and regulatory guidance so they fully understand the impact of our technology. You are a hard worker who is hungry to learn and to move a leading AI company forward. You will also take on strategic projects as and when needed in order to facilitate Norm Ai’s strategic objectives, helping Norm Ai tell its story through thoughtful, metrics based, and effective content creation.

• Drive client success: Lead comprehensive client onboarding processes, ensuring smooth implementation and adoption of the Norm Ai platform. Provide personalized support, ensuring that clients quickly see the value of our platform. Build and maintain strong, long-lasting relationships with clients by delivering proactive weekly updates and any additional training or guidance needed.

• Be scrappy: Look for any and all opportunities to add value to our clients. Leave no stone unturned and always strive for excellence. 

• Be confident and compelling: Enter into situations with uncertain outcomes and work to drive success. Navigate highly complex conversations with grace, intelligence, and confidence. 

• Responsive and hardworking: High responsiveness to client inbound and a strong desire to go the extra mile for our clients. 

• Tell our story: Exceptional communication and relationship-building skills, with the ability to articulate complex concepts in a friendly, helpful way. 

• Build pitch & collateral: Build compelling demos and collateral, including new assets that are fit to purpose. 

• Flexible, problem-solving mindset: Identify and resolve any client issues in a timely manner, engaging other internal resources as needed to drive successful outcomes.

Skills & Experience - Core

• 5+ years of professional experience in client success, engagement, or account management roles within compliance, legal services, or technology.

• Experience working with legal professionals, compliance officers, or in highly regulated industries (e.g., financial services, insurance). Experience in client-facing roles.

• Demonstrated ability to manage complex client relationships and ensure client satisfaction. Exceptional communication and relationship-building skills, with the ability to convey complex concepts to clients in a clear, concise, and professional manner.

• Highly independent and comfortable working as an IC. 

• Willingness and humility to serve in a supporting role when needed, and independence and desire to take the lead when needed. 

• Detail-oriented with excellent organizational and project management skills.

Skills & Experience - Pluses

• Juris Doctor (JD) or experience working in a legal or compliance capacity.

• Prior experience in compliance consulting or working within financial services or insurance industries.

• Experience with AI or AI powered technologies. 

• Experience at an early-stage venture-backed company.

• Experience in client-facing roles.

What Success Looks Like

• 30 days

• You have a deep understanding of the Norm Ai platform and the client onboarding process.

• You are familiar with the key compliance and regulatory frameworks that Norm Ai supports.

• You are able to clearly articulate Norm Ai’s value proposition and present a client demo.

60 days

• You are independently managing client onboarding and providing regular status updates.

• You have built meaningful relationships with clients and understand their unique needs.

• You are proactively identifying potential issues and working to resolve them before they escalate.

• You have made meaningful contributions to our product team by surfacing feedback in a thoughtful, effective, and concise manner. 

• You deeply understand how our technology works. 

90 days

• You are leading the entire client engagement lifecycle, from onboarding to renewal.

• You are trusted by clients as an expert on both the Norm Ai platform and the legal/regulatory challenges they face.

• You are playing a key role in ensuring client renewals and upsells by demonstrating the continued value of the Norm Ai platform.

• You are able to enter any client conversation, including with no prior exposure to their business or compliance practices, and quickly shape the discussion in a way that benefits both the client and Norm Ai. 

Comp and Benefits

$175,000 - $225,000 a year plus equity.

The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills (as uncovered during the interview process), experience, and relevant education or training. Please note that the compensation details listed here reflect the base salary only, and do not include equity or benefits. We offer a competitive salary along with equity compensation. Our comprehensive benefits package includes a 401(k) plan with an employer match. Employees enjoy top-tier insurance coverage, encompassing health, dental, hospital, accident, and vision plans. For candidates needing to relocate to NYC, we provide relocation reimbursement. You'll thrive in our fast-paced learning environment where professional growth is constant.

We embrace a hybrid model, in-office 4-5 days per week.

If you’re interested in the role but aren’t sure whether you’re a good fit, we’d still like to hear from you.

To learn more about Norm Ai, visit our website.