Customer Experience Manager
•Ten Group· 10h
🎧 Support⏰ Full-time🎯 Lead / Principal📍 Philippines
10h ago
Northbeam·about 14 hours ago
Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.
We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.
We're a remote-friendly company with offices in San Francisco and Los Angeles.
The Lead Support Specialist role is a key member of the post-sales team, working closely with Customer Success and directly with customers, while partnering as needed with Product and Engineering. This role owns the quality and consistency of customer support while handling complex, ambiguous customer issues that require strong analytical thinking, clear communication, and cross-functional coordination. In addition to day-to-day support, this role is responsible for identifying where our support systems, processes, and tooling can improve, and helping drive those improvements. The ideal candidate understands digital marketing and analytics fundamentals, can reason through data discrepancies, and thrives in fast-moving, lightly structured environments.
EXPERIENCE
TECHNICAL SKILLS
#LI-Remote
Actual compensation may vary based on experience, skills, and location.
In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.
Interview Process
The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.
We accept applications on an ongoing basis.