At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.
About the role 👋
OakNorth Personal Savings is a core funding engine for the bank, managing billions in AUM. OakNorth is one of the neobanks in the UK responsible for 46% of new growth in the Industry.
As a Senior Product Manager (IC) in the Personal Savings squad, you’ll own major parts of our direct-to-customer retail savings proposition, work with the partnerships team to develop and distribute our products, shaping the product portfolio across acquisition, onboarding, in-life servicing, and reinvestment.
This is a highly commercial role: you’ll work with some of the strongest commercial minds in the industry and partner closely with Pricing, Finance/Treasury, Engineering, Design, Risk/Compliance, and Operations to build a best-in-class savings experience, balancing customer value, regulatory discipline, operational scalability, and cost-of-funds realities.
This role is ideal for a data-led PM. You will be expected to define the metrics that matter, form hypotheses, run analyses (often self-serve), and use evidence to drive prioritisation and pricing/product trade-offs.
What you will be accountable for 👀
- Own and drive the retail savings roadmap
- Own outcomes, roadmap, and delivery for key areas of the direct retail savings proposition (across web + app).
- You are accountable for the definition, launch, configuration, lifecycle management and operation of savings products (e.g. term, notice, ISAs, easy access), including product definition, eligibility rules, maturity behaviour, and reinvestment mechanics.
- Translate strategy into clear problems to solve, measurable OKRs, and a roadmap that delivers impact, not just output.
- Build a proposition that wins beyond interest rates
- Understand customer needs and behaviours across the lifecycle (acquisition, funding, in-life, maturity/reinvestment), using research and data to guide prioritisation.
- Improve conversion, confidence, and retention through clearer journeys, better product packaging, and reduced friction.
- Be the product partner to Pricing and Finance/Treasury
- Work directly with the Pricing Lead and Finance/Treasury to support pricing decisions and sign-off with clear evidence, trade-offs, and customer impact.
- Be responsible for shaping product and pricing hypotheses, testing them in-market, and translating performance data into clear recommendations on rate changes, mix, and lifecycle strategy
- Help build the operating cadence between Product + Pricing (hypotheses, experiments, measurement, iteration).
- Ship high-quality product with Engineering + Ops
- Work hands-on with engineers and designers to define, deliver, and iterate solutions safely in a regulated environment.
- Partner with Operations to reduce avoidable contacts and operational drag through self-serve improvements and process simplification.
- Maintain a high bar for resilience, quality, and customer trust.
- Contribute to partner-linked delivery where relevant
- Support areas where partner journeys intersect the core platform (e.g., shared capabilities, servicing, funding flows), while keeping the primary focus on direct retail.
What success looks like 🏆
- Measurable improvements to achieving our volume needs at expected margins.
- Constant uplift in end-to-end funnel and customer lifecycle events (conversion, funding, reinvestment, retention).
- Faster shipping with fewer incidents and less operational overhead.
- Strong product contribution to pricing decisions: clearer narratives, cleaner trade-offs, stronger measurement.
About you 🫵
- Must-haves
- Strong product craft: discovery, problem framing, prioritisation and outcome ownership .
- Strong understanding of the UK retail savings market, including customer rate sensitivity, aggregator dynamics, reinvestment behaviour, and competitive positioning.
- Strong commercial judgement and comfort operating within constraints (margin/cost-of-funds awareness, liquidity/mix implications, portfolio trade-offs).
- Demonstrable quantitative skill: you can define the right metrics, analyse performance, design tests, and make decisions based on evidence.
- Highly credible with cross-functional stakeholders: you can influence Pricing/Finance, align Engineering, and navigate Risk/Compliance and Ops.
- Data-driven: fluent in metrics, experimentation, and honest performance assessment.
- Excellent written and verbal communication: can distil complex analysis into recommendations and clear decisions.
- Nice-to-haves
- Experience improving customer journeys (onboarding/KYC conversion or reinvestment flows) in savings products.
- Experience with aggregator/affiliate-led acquisition.
- Experience simplifying operational processes or building scalable servicing journeys.
- Exposure to or interest in US deposit products is a plus, particularly differences in customer behaviour, regulation, and pricing dynamics.
What makes working here better 😍
- This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There’s no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that’s in-person for whiteboarding sessions or remote for deep focus work.
- Work-life balance 🌴 - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances.
- Competitive salary & equity 🏦 - We want people to have a serious stake in the business.
- Good kit 💻 - Your choice of the best laptop, running macOS or Ubuntu.
- Team socials 🎉 - The opportunity to get to know each other outside of work.
- Company socials 🥡 - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day.
- Commuter support 🚲 - We offer the cycle to work & EV scheme.
