Scaled Customer Success Manager (Public Sector)
•Boxinc· 5h
🎧 Support⏰ Full-time📈 Mid Level💰 $81k-102k🇺🇸 New York, USA
5h ago
Offerzen·almost 4 years ago
We are always looking for smart, passionate people who are purpose driven and love to make a difference in the world! If you believe that you would be a great fit to OfferZen in the future in any of the teams below, please apply here so we can get in touch with you when the right role opens up!
OfferZen is on a mission to improve the experience of finding work for people involved in making software, from developers to designers and data scientists through the utilisation of our world class online recruitment marketplace. We do this by flipping the traditional recruitment model on its head and getting companies to reach out to candidates with upfront offers.
Over the last 6 years, we have managed to make a large dent in the South African online tech recruitment marketplace – and we're speeding up. We have a team of 100+ people with offices in both Cape Town and Amsterdam. At 6 years young, we’re still in an exciting scale-up phase which allows us to develop new and exciting ideas, innovate our product, and think creatively about solving real problems
You are Customer Centric - you always start with the customer experience and work backwards and links all things they do to a customer
You love Collaboration- you share your work openly so that others have the context to move fast, you seek context before making decision and welcome input that helps you improve your work or help your team learn
You have a Growth mindset - Actively seeks feedback, adjusts behaviour where required and you have the ability and motivation to learn quickly
You strive for Continuous improvement - continuously improve our processes, take bold bets to move the needle , spends time levelling up, acts despite the discomfort change might bring and not precious around the how
We love to do fun stuff together. We are focused on building a connected tribe and a sense of belonging. We value unique and diverse approaches and ensure we create opportunities to share and learn from each other. We have regular online events, show and tells and a book club as well as regional and annual off-site events.
We're dedicated to authenticity: We treat people as people, caring personally and speaking openly. We foster low-ego behaviour - we own our mistakes as well as our victories. We're never about blame. We're always about honesty, learning and continuous improvement. We ensure lots of transparency and visibility. From OKRs and strategy to analytics and company performance numbers, it's all available for you to see and understand.
We're passionate about learning and levelling up: Everyone at OfferZen strives for a growth mindset. We read books, listen to podcasts, share expertise obsessively, then take on hard challenges with smart guidance and support. When things go wrong, we look for the learning and how to improve.
We’re all about balance: We believe that maintaining a healthy balance between home and work is the key to feeling happier and more productive. We work fully remote and also offer 2 days of leave a year which are available to use from the time you start.