Office Assistant (HomeService Experience Required)

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client

The Office Assistant plays a key role in supporting daily operations by handling scheduling, customer communication, and administrative tasks that keep the business running smoothly. This role works closely with technicians and leadership to ensure customers receive prompt service and accurate information from the first call to job completion.

Responsibilities

• Respond to inbound calls, emails and inquiries professionally
• Keep the CRM organized and moving (tag leads, track follow ups, update statuses)
• Support customer follow-ups, happy calls, and review requests
• Schedule jobs and manage the daily service calendar
• Ensure completed jobs are invoiced accurately and on time
• Manage onboarding, offboarding, and keep HR records organized.
• Maintain an accurate and active Google Business Profile, including reviews and photos.

Requirements

• Experience in an office management or operations role, preferably in home services.
• Comfortable with scheduling tools and CRM or job management systems
• Strong organizational skills and attention to detail
• Clear written and verbal communication skills
• Ability to multitask and handle a fast-paced environment
• Reliable, proactive, and able to work with minimal supervision
• Customer-focused mindset with problem-solving skills.

Compensation & Benefits (to be provided by Offshore Launch)

• Up to $1200, depending on experience
• 13th month pay
• $500 bonus at 90-days and 14th month bonus contingent on annual performance score
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.