About Okendo
Okendo is the customer marketing platform trusted by 18,000+ of the world's fastest-growing Shopify brands — including Rhode, SKIMS, Oh Polly, and NOBULL. Our connected suite of Reviews, Loyalty, Quizzes, Referrals, and Surveys helps merchants build trust, scale word-of-mouth, and maximize customer lifetime value.
We're product-centric, customer-obsessed, and on a mission to build the world's best ecommerce enablement software. If you like being at the bleeding edge of marketing technology and working alongside passionate people, Okendo is for you. 🚀
Position Summary
As Agency Partner Manager (APAC), you'll own and scale Okendo's agency partner program across the region. You'll join an established global partnerships team and take the lead on growing that ecosystem in APAC. This is a high-visibility, high-ownership role with significant room to grow as the regional team expands.
This role is based in Australia and covers the APAC region.
How you'll create impact
- Lead the expansion of Okendo's partner network across APAC by identifying, engaging, signing, and onboarding new agency partners into the Okendo Partner Program.
- Drive referral volume and sourced MRR from your partner portfolio by:
- Building genuine relationships with key stakeholders inside partner organizations — partner managers, sales, account managers, and leadership.
- Educating partners on Okendo's value propositions and differentiators across the full platform (Reviews, Loyalty, Quizzes, Referrals, Surveys).
- Understanding partner goals, projects, and processes, and matching them to Okendo's capabilities.
- Partnering with internal teams (Sales, CS, Marketing, Product) to ensure the success of shared clients and the satisfaction of agency partners.
- Creating opportunities to deliver value to partners — referrals, introductions, co-marketing, and knowledge sharing.
- Move partners up the program tiers (Certified → Gold → Platinum) by helping them build a healthy, growing book of Okendo MRR.
- Represent Okendo at industry, partner, and client-facing events — presenting on industry topics, sharing partner success stories, and demoing the platform.
- Identify and execute co-marketing opportunities with partners that grow awareness and generate new sales pipeline, in collaboration with Okendo's Marketing team.
- Operate within Okendo's OKR framework and provide regular updates to the Executive and Management teams.
What we're looking for
- 3+ years in partnership or channel management, ideally within the e-commerce technology, digital marketing, or development agency ecosystem.
- A proven track record of meeting and exceeding revenue or KPI targets.
- Strong consultative and relationship-building skills, with the confidence to demo Okendo and present to partner audiences.
- Familiarity with the Shopify / DTC ecosystem (strongly preferred).
- Excellent written and verbal communication skills.
- Ability to prioritize competing projects with outstanding organizational skills.
- Comfort using modern tools — including AI tools — to work efficiently. Experience with HubSpot is a plus.
- Willingness to travel up to 25% of the time across the region.
Your first year
1 Month
- Master a strong Okendo partner demo call
- Develop a deep understanding of the Okendo platform
- Begin identifying new agency partnership opportunities
- Onboard your first agency partners
6 Months
- Maintain a regular cadence with your agency partners
- Consistently onboard new partners and move them toward Gold/Platinum tiers
- Source merchant referral opportunities from your partners
- Identify and launch co-marketing opportunities with partners
- Deliver ongoing enablement and training to partner teams
- Target to set with hiring manager: e.g., X new partners signed / $Y in sourced MRR
1 Year
- Grow a self-sustaining agency referral engine across APAC
- Partner closely with GTM teams on enablement for new integrations and product releases
- Measurably grow Okendo's awareness across the APAC agency network
- Target to set with hiring manager: e.g., $Z in annual sourced MRR
What we value:
One Team
We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.
Champion the customer
Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions.
Strive for Excellence
We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.
Extreme Ownership
We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.
Integrity Always
We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.
Always Day One
It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.
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