Senior Customer Success Manager (m/f/d)

at Onapsis

EMEA Remote

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

Summary of Position

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Key Responsibilities:

• Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
• Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
• Expansion: Identify and assess expansion opportunities based on customer business objectives.

Key Capabilities

• Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
• Value Justification: Quantify cost savings and develop compelling value propositions.
• Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Qualifications/Experience Required

• 7+ years’ experience in customer success at an on-premise/SaaS company.
• Demonstrated ability to maintain high retention across a complex portfolio.
• ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
• Experience manager customer success and sales processes using CRM software desired.
• Fluency in German is required.

What we offer:

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

This is a remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, Texas USA, and now in Bucharest, Romania. Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.