Business Analyst
Onit·5 days ago
Position Summary
The Business Analyst plays a critical role in delivering advanced SaaS support and solution optimization, combining technical expertise with a consultative, client-facing approach. This individual partners closely with customers and internal teams to solve complex technical challenges, design scalable solutions, and ensure successful implementation.
Success in this role means acting as a trusted advisor to clients, delivering high-quality solutions that align with business goals, and driving continuous improvement through collaboration, technical depth, and proactive problem-solving. You thrive in a fast-paced environment, take ownership from concept to completion, and contribute to both customer success and product evolution.
Key Responsibilities:
- Work with an implementation manager to create requirement documents for functional design of enterprise solutions, translating business requirements into technical specifications.
- Assist the implementation manager in implementation, which includes requirement documentation, requirement gathering, implementation design, UAT testing, handling issues, and change requests.
- Translate complex business needs into scalable, value-driven solutions aligned with Onit’s platform.
- Partner cross-functionally with Product, Engineering, Project Management, and Client Success to ensure the deliverable matches the scope and client requirements with seamless execution, delivered on-time and within scope.
- Ensure the customer will be a positive reference to other customers/prospects.
- Support end-to-end solution delivery, including implementations, integrations, data migrations, and system configurations.
- Serve as a trusted advisor to client stakeholders, leading discovery sessions and identifying process optimization opportunities.
- Ensure high-quality delivery through validation, troubleshooting, and adherence to best practices.
- Build strong client relationships through responsiveness, professionalism, and proactive communication.
- Continuously improve technical and functional expertise, contributing to documentation, knowledge sharing, and innovation.
Required Skills:
- 3+ years of experience as a Business Analyst, preferably in enterprise software, SaaS, professional services, consulting, or a related environment.
- Bachelor’s degree in Business Administration, Information Systems, Business Analytics, Computer Science, or a related field. Equivalent professional experience may be considered.
- Demonstrated ability to quickly understand business requirements and expectations.
- Excellent verbal and written communication skills.
- Previous roles in a customer-facing environment.
- Detail-oriented with strong organizational skills.
- General understanding of programming fundamentals.
- Strong team player with proven ability to work with teams across geos.
- Excellent Microsoft Office Suite and general documentation proficiency.
- Ability to multi-task and prioritize across several projects simultaneously.
Market context
Measured from remote postings we have tracked ourselves — not self-reported survey data.
What Mid Level Data Science roles in US Only pay
- 25th
- $75k
- Median
- $93k
- 75th
- $131k
Based on 983 comparable postings with disclosed salaries, last 12 months.
How Onit is hiring
- Last 90 days
- 12 roles
- Total tracked
- 60
- Hiring across
- 9 job families
Tracked since November 2025.