Order to Cash Manager
Remote (Philippines) | Full-time | Senior-Level
💰 🕐 Schedule: 100% U.S. business hours (New York time)
About the Role
We’re looking for an experienced Order to Cash (O2C) Manager to lead and scale our growing O2C team across multiple brands. This senior role is ideal for a finance operations leader who thrives in fast-paced, multi-entity environments and has a proven track record of driving efficiency, accuracy, and compliance across the full order-to-cash cycle.
You’ll manage a team of approximately 10 Order-to-Cash Associates (expected to grow to 15) focused primarily on accounts receivable, including invoicing, payment processing, and collections. The role will work closely with finance and operations leadership to ensure all revenue processes—from customer bookings to payment collections—run smoothly and efficiently.
Key Responsibilities
- Lead and manage a team of 10–15 O2C professionals handling invoicing, collections, and payment processing across multiple brands.
- Oversee the entire order-to-cash cycle, from customer job booking or proposal acceptance to payment receipt.
- Develop and document SOPs to drive standardization, accuracy, and accountability across all O2C functions.
- Train and onboard new hires to ensure strong process adherence and performance consistency.
- Review and maintain pricebooks, ensuring proper mapping to General Ledger (GL) accounts in ServiceTitan and NetSuite.
- Monitor and manage accounts receivable aging, follow up on overdue accounts, and oversee write-offs and collection strategies.
- Collaborate closely with Accounting, Finance, and Operations teams to align on reporting, reconciliations, and process improvements.
- Drive automation and data visibility by leveraging NetSuite, ServiceTitan, and Pipedrive (for lead and deal tracking).
- Analyze KPIs and identify process bottlenecks, continuously improving the O2C workflow and team performance.
- Ensure compliance with accounting standards, internal controls, and company policies.
Qualifications
- Bachelor’s degree in Accounting, Finance, or Business Administration (CPA preferred).
- 7+ years of experience in Order to Cash, Accounts Receivable, or Revenue Operations.
- 3+ years of leadership experience managing high-performing O2C or AR teams.
- Proven background in multi-brand or multi-entity environments.
- Strong proficiency with NetSuite, ServiceTitan, and Pipedrive (or similar ERP and CRM systems).
- Excellent analytical, organizational, and communication skills.
- Demonstrated ability to lead process-improvement and automation initiatives.
- Availability to work 100% U.S. hours.
What We Offer
- Competitive pay
- Fully remote work setup
- Opportunity to shape and scale a growing O2C organization
- Collaborative, performance-driven, and growth-oriented culture
