Director of Home Integration and Design

About the Role

Pacaso is seeking a Director of Home Integration & Design to lead the end-to-end delivery of homes from acquisition through Pacaso Stay Ready / Delivered. This role owns the operating model, teams, and systems that enable homes to be delivered on brand, on time, and on budget.

The Director manages the teams responsible for design, sourcing, procurement, logistics, onboarding, and portfolio programs, and serves as the connective leader ensuring these functions operate as a single, coordinated engine. In addition to new home onboarding, this role oversees furniture and OS&E replacement programs across the existing portfolio and supports special initiatives.

This is a senior leadership role focused on scaling the business—by strengthening teams, improving processes, implementing systems, and driving clarity, accountability, and performance across home integration.

Own End-to-End Home Integration

• Lead the teams responsible for the full home integration lifecycle, from acquisition through Pacaso Delivered
• Establish priorities, sequencing, and standards across design, procurement, logistics, capital coordination, installation, and inventory reconciliation
• Partner with Market Operations, Acquisitions, Capital Projects, and third-party development teams to ensure capital work is completed prior to FF&E installation
• Serve as the senior point of accountability for home readiness, ensuring teams deliver against Pacaso brand, quality, operational, and timeline standards

Design & Scalable Operating Capacity

• Lead the design organization responsible for supporting a variable onboarding pipeline across U.S. and international markets
• Establish scalable design processes that balance internal production with external design partners
• Ensure design teams consistently deliver outcomes aligned with Pacaso brand standards, regional requirements, and operational constraints
• Support the development of designers’ business and operational acumen

Procurement, Logistics & Inventory Leadership

• Lead procurement team responsible for FF&E, OS&E, and consumables
• Set strategy and guardrails for global logistics execution, including warehousing, shipping, customs, and white-glove installation
• Oversee relationships with third-party logistics providers to ensure reliable, cost-effective execution
• Drive improvements in inventory accuracy, purchasing automation, and reconciliation across new homes and the existing portfolio

Financial Ownership & Systems Enablement

• Lead teams responsible for budgeting, forecasting, and budget-to-actual reconciliation across onboarding, replacement programs, and special projects
• Establish financial controls and processes to ensure accurate tracking of home-level and portfolio-level spend
• Partner closely with Finance, Accounting, and Operations to improve forecasting accuracy, gross margin, inventory management, and working capital
• Oversee the rollout and adoption of Pacaso’s procure-to-pay platform (ZIP), ensuring effective transition from legacy systems and compliance with financial controls and audit requirements

Sourcing, Partnerships & Pacaso Store (Ecommerce)

• Lead sourcing and partnerships teams responsible for global vendor strategy and performance
• Set direction for vendor negotiations, pricing, discounts, and preferred partnerships aligned with Pacaso brand standards
• Oversee the development and scaling of Pacaso’s ecommerce store featuring products used in Pacaso homes
• Ensure ecommerce initiatives drive owner value while supporting Pacaso revenue and margin

Team Leadership, Operating Model & Performance

• Build and lead multi-disciplinary teams across Design, Procurement, Sourcing and Onboarding; develop managers, clarify ownership, and support career growth
• Own and evolve the operating model, including SOPs, playbooks, and cross-functional handoffs that enable teams to operate efficiently and at scale
• Set and review KPIs and SLAs tied to revenue, cost, quality, margin, inventory accuracy, and system adoption, and guide teams through performance improvements and change management
• Foster a collaborative, high-performing culture focused on accountability, continuous improvement, and shared outcomes

Requirements

• 10+ years of experience across design operations, supply chain operations, procurement, logistics, or fulfillment, with ownership of complex, end-to-end programs
• 5+ years in senior leadership roles within fast-growing, multi-region or global organizations
• Proven experience building and scaling multi-disciplinary teams and developing leaders
• Experience owning budgets, forecasting, margin performance, and budget-to-actual reconciliation
• Demonstrated success implementing enterprise systems (e.g., procure-to-pay, inventory, purchasing, reconciliation). Experience with Zip is a plus.
• Strong analytical and financial skills; advanced Excel required
• Track record of building scalable operating models and process discipline
• Clear, executive-level communicator comfortable influencing across functions
• Strategic, results-oriented leader able to balance vision with operational rigor
• Customer- and owner-centric mindset with a commitment to high-quality, on-brand experiences
• Experience in hospitality, residential real estate, luxury, or consumer-facing brands preferred