RCM Insurance Claims Manager
•Genedx· 6h
⚖️ Legal⏰ Full-time🎯 Lead / Principal💰 $113k-136k🌍 Worldwide
6h ago
Panopto·3 days ago
Company Overview:
At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career.
As a Contracts Manager, you will play a pivotal role in accelerating Panopto’s business growth by designing, reviewing, and scaling our global contract infrastructure. Reporting directly to the Head of Legal, you will serve as a strategic business partner to our Sales, Finance, and Information Security teams. You will take ownership of the contract lifecycle—ranging from rapid-turnaround NDAs to commercial vendor and customer agreements—ensuring we protect company interests while maintaining the operational velocity needed to close transactions quickly.
Accelerate Deal Velocity: Review, redline, and negotiate customer, vendor, and partner agreements, balancing robust risk management with a pragmatic approach to closing business.
Optimize Legal Infrastructure: Manage the legal department’s intake queue within Salesforce, establishing clear triage patterns and conducting initial assessments to resolve inquiries efficiently.
Drive Process Automation: Utilize and continuously improve contract management and automation software to streamline initial reviews and eliminate manual administrative friction.
Collaborate Cross-Functionally: Align with Sales, Finance, Executive leadership, and InfoSec to ensure all necessary compliance approvals are smoothly achieved during the transactional lifecycle.
Conduct an audit of the existing legal case queue and contract data to identify the primary bottlenecks slowing down sales cycles.
Achieve full autonomy over the intake, initial triage, and standard redlining of standard customer NDAs and vendor agreements.
Reduce the contract-to-close latency for standard agreements by implementing structured playbooks and workflow improvements within the contract management system.
Successfully transition routine contract reviews away from executive leadership, allowing the broader team to focus on highly strategic initiatives.
Build out a highly automated, self-sustaining commercial contract framework that scales effortlessly alongside Panopto’s global expansion.
Customer First, Always: You proactively surface friction points in the customer experience before they are escalated—and propose solutions, not just reports.
Thrive Together: You share work-in-progress for early feedback, knowing that challenge improves the outcome. You separate critiques of ideas from critiques of people.
Elevate the Craft: You hold the bar high on your own work and invest in developing those around you. You treat every project as an opportunity to learn something new.
Act with Ownership: You define success by outcomes, not activity. You flag problems early and bring a proposed path forward, not just the problem.
Clarity Over Complexity: You default to the simpler solution. Your written communication—internal or external—is direct, specific, and free of filler.
"You’ll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. We believe in simple elegance and holding ourselves accountable to outcomes, not just activity". The legal team thrives by providing clear, objective, and solution-oriented paths forward rather than just pointing out legal risks. We operate via collaborative review sessions, helping each other navigate complex negotiations without silos.
Commercial Acumen: Demonstrated experience reviewing and negotiating commercial legal agreements (such as customer software agreements, vendor contracts, and partner frameworks) within a corporate ecosystem.
System Fluency: Experience working within Salesforce and specialized contract management lifecycle (CLM) platforms to track workflows and drive operational clarity.
Pragmatic Problem Solving: A sharp focus on details combined with the ability to think quickly, execute deliberate project follow-through, and exercise exceptional commercial judgment.
Diplomatic Communication: Strong interpersonal skills that enable you to build solid, collaborative relationships across sales, finance, and external client teams.
A proven history of leveraging legal automation tools to materially decrease standard deal cycle times.
A formal legal education background (such as a J.D., LL.M., or a Bachelor’s degree paired with robust corporate paralegal credentials) that balances theoretical correctness with practical business execution.
By day 90, you will have assumed complete operational management of the Salesforce legal case queue and completed a diagnostic assessment of contract process friction points, creating a direct path to faster deal execution.
Beyond the Requirements: At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.
We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
Recruiting Tips: From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable Recruiting Tipsfrom our team.
The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently:
Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer
Our people and culture
Panopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.
Our purpose
We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.
Panopto is an Equal Opportunity Employer.
We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.
Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely.
Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.
Use of Artificial Intelligence (AI):
Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.
Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.
By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.
We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.
To ensure fairness and transparency: We have human oversight in all hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.
Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.
We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.
Panopto is dedicated to a fair and equitable hiring process for all candidates.