Senior DevOps Engineer

Company Overview:

At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career.

To enhance our team we are seeking an experienced Senior DevOps Engineer who thrives at the intersection of engineering and security. In this role, you’ll own the security posture of a platform used by millions, partnering closely with developers to build secure systems from the ground up.

Position Summary:

In this role, you will have the opportunity to do meaningful work in your career, elevating your craft while contributing to a team that values lifelong learning.

As a Senior DevOps Engineer, you are a critical driver of the platform that powers video knowledge management for global universities and businesses. Operating as a senior individual contributor, you will design, automate, and operate scalable AWS cloud infrastructure supporting high application reliability, security, and performance. You will bridge the gap between high-velocity engineering and compliance standards (SOC 2, ISO 27001), ensuring our infrastructure posture is pragmatic, scalable, and built on Clarity over Complexity.

Driving an AI-first mindset, you will leverage modern automation alongside AI-assisted engineering practices (such as GitHub Copilot or Amazon Q) and predictive observability tools (AIOps) to eliminate operational toil, accelerate deployment pipelines, and simplify complex architectures. 

You'll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft.

How You’ll Contribute: 

In this role, you will have the opportunity to…

• Build & Scale Cloud Infrastructure: Design and operate resilient AWS environments using Infrastructure as Code (IaC) tools like Terraform, CDK, or AWS CloudFormation.

• Optimize CI/CD Pipelines: Engineer and maintain secure automated pipelines using GitHub Actions that test, package, and deploy software changes quickly and reliably.

• Drive AI Integration: Incorporate AI coding assistants and automation tooling into infrastructure workflows to accelerate pipeline creation, infrastructure-as-code, scripting, and technical documentation.

• Orchestrate Containers: Manage production container platforms using Docker and ECS/Fargate to ensure application scalability and uptime.

• Enable Smart Observability: Implement AI-driven monitoring and anomaly detection systems (AIOps) using CloudWatch to catch and remediate issues before they affect users.

• Embed DevSecOps: Implement cloud security practices (IAM, data encryption) and maintain audit readiness for SOC 2 and ISO 27001 frameworks.

• Eliminate Operational Toil: Write clean, maintainable automation scripts in Python or Bash to streamline production management and reduce manual overhead.

• Collaborate Cross-Functionally: Partner with software developers and architects to enhance cloud readiness, production troubleshooting, and support infrastructure needs for machine learning and AI workloads.

What Success Looks Like: 

• Within 3 Months: Familiarize yourself with Panopto’s AWS architecture and CI/CD pipelines; complete initial pipeline enhancements and take part in on-call rotations.

• Within 6 Months: Lead the implementation of updated IaC modules and incorporate AI-assisted developer workflows.

• Within 1 Year: Serve as a subject matter expert on automation and reliability; design self-healing infrastructure patterns (AIOps) that reduce incident response times and support evolving AI workloads.

• Your Legacy: Build a self-service, resilient, AI-augmented cloud infrastructure that allows engineering teams to ship features safely and effortlessly at scale.

Values in Action

• Customer First, Always: You proactively surface friction points in the customer experience before they are escalated — and propose solutions, not just reports.

• Thrive Together: You share work-in-progress for early feedback, knowing that challenge improves the outcome. You separate critiques of ideas from critiques of people.

• Elevate the Craft: You hold the bar high on your own work and invest in developing those around you. You treat every project as an opportunity to learn something new.

• Act with Ownership: You define success by outcomes, not activity. You flag problems early and bring a proposed path forward, not just the problem.

• Clarity Over Complexity: You default to the simpler solution. Your written communication — internal or external — is direct, specific, and free of filler.

How We Thrive:

You’ll work with a team of talented engineers with a variety of areas of expertise, from devops to design, architecture to accessibility. The team’s experience level ranges from seasoned developers with well over a decade in industry to junior developers and contractors who are growing their roles and impact.

The Foundation for Success:

• Experience: 7+ years of hands-on experience in DevOps, Site Reliability Engineering (SRE), or Cloud Engineering supporting SaaS production environments.

• Technical Leadership:  A track record of leading large-scale infrastructure projects — cloud migrations, platform re-architectures, major CI/CD overhauls — including the planning, staging, and stakeholder work that makes them land without breaking production.

• AWS Mastery: Deep expertise with core AWS services, including EC2, S3, RDS, VPC, IAM, ECS/EKS, and Lambda.

• Infrastructure as Code: Demonstrated experience defining production infrastructure using Terraform, CDK, or CloudFormation.

• Containers & Orchestration: Proven experience administering production ECS, Fargate, or Kubernetes (Amazon EKS) and Docker container ecosystems.

• Software & Scripting: Strong coding or scripting skills in Python and Bash.

• AI Tooling: Hands-on experience integrating AI assistants (e.g., Claude) or automated tooling into daily workflows to increase productivity.

• Security & Compliance: Practical understanding of cloud security fundamentals (IAM, encryption) and supporting audit frameworks like SOC 2 or ISO 27001.

What Sets You Apart:

• AWS Certified DevOps Engineer – Professional or Certified Kubernetes Administrator (CKA).

• Experience provisioning or optimizing cloud infrastructure for AI/ML workloads (e.g., GPU node management on EKS or vector databases).

• Advanced experience with enterprise observability platforms (Datadog, Prometheus, Grafana).

• Demonstrated history of using predictive analytics or AI platforms to reduce Mean Time to Resolution (MTTR) during incidents.

Join Us

Join Panopto and play a key role in shaping the security foundation of a platform used by millions. If you love threat modeling, automating defenses, guiding engineering teams, and turning compliance standards into practical, scalable security practices, you’ll feel right at home here.

Beyond the Requirements: At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Recruiting Tips: From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable Recruiting Tipsfrom our team. 

The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: 

Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer

Our people and culture

Panopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.

Our purpose

We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.

Panopto is an Equal Opportunity Employer.

We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.

Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. 

Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.

Use of Artificial Intelligence (AI):

Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.

Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.

By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.

We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.

To ensure fairness and transparency: We have human oversight in all hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.

Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.

We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.

Panopto is dedicated to a fair and equitable hiring process for all candidates.