VP, Engineering

Location: Remote

Travel Required: 15% or More

Job Summary 
PatientPoint is the leader in tech-enabled patient engagement solutions that improve the doctor–patient experience. Our platform delivers interactive and passive digital experiences across exam rooms, waiting rooms, and back offices nationwide. As we continue our transformation into a modern product-centric organization, we are seeking a Vice President of Engineering to lead our global engineering organization and shape the next generation of digitally enabled patient engagement. 

The VP of Engineering is responsible for the end-to-end leadership of PatientPoint’s core engineering organization—including Platform Engineering, Application Engineering, Content Services, and QA. 

This leader applies first principles of engineering, balancing disciplined execution with thoughtful scrappiness and innovation. They develop high-performing teams, modern, rigorous engineering practices, and architectures that enable reliable, scalable, and customer-centric products. 

What You’ll Do 

Strategic Leadership

• Define and execute an engineering vision and strategy aligned to the company’s overall strategy and a modern product operating model. 
• Partner with Product, UX, PMO and Data leaders to ensure roadmaps, architectures, and team structures support value delivery and fast learning cycles. 
• Establish engineering principles that focus on simplicity, quality, reliability, and high leverage. 

Organizational Leadership & Talent

• Lead and inspire a multi-disciplinary engineering organization across U.S., nearshore, and offshore teams. 
• Build high-performance culture through talent development, coaching, succession planning, and clear standards of excellence. 
• Foster a mindset of accountability, psychological safety, ownership, and continuous improvement. 

Execution & Delivery

• Drive consistent, predictable delivery of high-quality software across all PatientPoint modalities. 
• Oversee QA automation, testing frameworks, release engineering, and production readiness practices. 
• Champion iterative development, rapid experimentation, and evidence-based decision-making. 
• Establish KPIs for engineering velocity, reliability, quality, cost efficiency, and technical risk reduction. 

Architecture, Technology, & Operations

• Guide PatientPoint’s architectural evolution toward modular, scalable platforms that support content delivery, device orchestration, personalization, analytics, and API-based integration. 
• Ensure architectures enable both disciplined engineering fundamentals and productive innovation. 

Device Engineering & Fleet Management

• Oversee engineering for PatientPoint’s nationwide device footprint, ensuring stability, performance, and remote supportability at scale. 
• Drive continual improvements in device telemetry, monitoring, remote management, and platform health. 

Global Teams & Partner Management

• Lead and optimize mixed-shore engineering teams with clear engagement models, accountability, and governance. 
• Partner effectively with external development groups while maintaining strong internal engineering ownership and standards. 

Cross-Functional Partnership

• Collaborate closely with Product and UX to ensure empowered, customer-centric teams. 
• Work with Data and Analytics leadership to integrate insights and intelligence across the platform. 
• Partner with GTM, Operations, and Customer Success to ensure engineering solutions meet operational and commercial needs. 

Generative AI Adoption

• Advance our AI-native engineering practices by expanding the effective use of generative-AI tools across coding, testing, and documentation. 
• Boost engineering productivity by enabling teams to use AI tools that improve code quality, reduce cycle times, and speed up onboarding. 
• Define and uphold best practices for secure, responsible, and consistent use of AI within engineering workflows. 

What We Need 

• 12+ years of engineering experience, including 7+ years leading multi-team engineering organizations. 
• Proven success operating in modern product-centric organizations with empowered, cross-functional teams. 
• Deep understanding of engineering first principles, including scalability, simplicity, modularity, maintainability, and reliability. 
• Experience building and scaling high-performing engineering teams across multiple locations (U.S., nearshore, offshore). 
• Strong background with cloud-native architectures, distributed systems, CI/CD, automation, and DevOps best practices. 
• Deep understanding of the use, application, and limits of AI coding agents, assistants, and how to effectively drive adoption within teams.
• Demonstrated ability to raise engineering standards, improve delivery velocity, and reduce technical risk. 
• Exceptional communication skills and ability to collaborate with senior leadership. 
• Demonstrated high-agency leadership with bias-to-action: proactively identifying and solving problems across professional contexts.
• Active practitioner of AI-augmented work practices with ability to model and coach these behaviors across the organization.

Desired Qualifications 

• Experience scaling platforms with high reliability, distributed systems, or large device fleets (any industry). 
• Prior leadership during organizational transformation or product model adoption. 
• Strong financial acumen and experience managing complex budgets. 

What You'll Need to Succeed 

Within the first 12–18 months, the VP of Engineering will: 

• Establish a predictable engineering cadence and measurable improvements in delivery velocity, stability, and quality. 
• Simplify architectures and strengthen foundational engineering practices. 
• Build a high-ownership engineering culture with strong technical leadership and growth pathways. 
• Improve device platform health and fleet stability through better tooling, observability, and automation. 
• Demonstrate strong, trust-based alignment across Engineering, Product, and UX. 

Base Salary Band: $200,400-$294,900

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. 

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