What You'll be Doing:

Customer Engagement & Solution Leadership

• Act as a trusted advisor to patent and IP professionals, helping customers understand how AI can improve patent drafting, search, prosecution, portfolio management, and innovation workflows.
• Support strategic customer engagements, workshops, product demonstrations, proof-of-concepts, and enterprise opportunities alongside Sales and Customer Success teams.
• Translate customer challenges and market needs into product enhancements and scalable solutions.

Product Strategy & Workflow Innovation

• Work closely with Product and Engineering teams to shape the future of AI-powered patent and IP workflows.
• Bring real-world practitioner expertise to influence product direction, prioritisation, and workflow design.
• Help define and validate new capabilities through customer feedback, testing, and pilot programmes.

AI & Industry Expertise

• Act as the subject matter expert for patent drafting, search, prosecution, and innovation intelligence workflows.
• Support the development of AI-powered solutions across patent intelligence, semantic search, knowledge discovery, and workflow automation.
• Stay at the forefront of developments in patent AI, LegalTech, and innovation intelligence.

Cross-Functional Collaboration

• Partner across Product, Engineering, Sales, Customer Success, and customer teams to drive successful product adoption and growth.
• Develop enablement materials, demo narratives, workflow playbooks, and best practices.
• Serve as the bridge between customers, product teams, and commercial teams to ensure we're building solutions that solve real-world problems.

What We'd Love From You:

• Hands-on experience drafting patent applications, ideally as a European Patent Attorney, trainee Patent Attorney, Patent Agent, or similar IP professional.
• Strong understanding of patent drafting, prosecution, and wider IP workflows.
• A genuine interest in technology and curiosity about how AI can improve the way patent professionals work.
• Enjoys engaging with customers and is comfortable demonstrating solutions, not just someone who wants to move into product.
• Excellent communication skills and the ability to build credibility with patent attorneys, IP teams, and innovation leaders.
• Comfortable delivering product demonstrations, leading customer discussions, and translating complex workflows into practical solutions.
• A commercial mindset with the ability to understand customer challenges and identify opportunities to create value.
• Experience working cross-functionally with Product, Engineering, Sales, and Customer Success teams.
• An interest in helping shape products, not just using them.

Nice to Have

• Experience working with SaaS, LegalTech, IPTech, or AI-powered software products.
• Exposure to product management, product ownership, or workflow design.
• Familiarity with Generative AI, LLMs, workflow automation, or emerging AI technologies.
• Experience supporting enterprise customers, software implementations, or complex B2B workflows.