Key responsibilities

Own the telesales AI agent development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.

Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.

Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.

Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.

Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor.

Qualifications

• Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.

• Strong understanding of AI tools and the technical aspects involved in their deployment and integration.

• Experience managing external vendors and technology partners.

• Proven track record of building AI-driven solutions that deliver measurable business results.

• Excellent project management skills with the ability to communicate effectively across functions and levels of seniority.

• Fluency in English (written and spoken).

• Advanced level of SQL

• Experience designing and interpreting A/B tests.

Nice to Have

• Hands-on experience working within or alongside sales channels.

Benefits

• Local benefits depending on the country of hire
• Company-funded health insurance for employee and immediate family
• Company-funded employee life and disability insurance
• Paid vacation days, unlimited sick leave
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone finance, headphone benefit, home office equipment allowance and wellness perks
• Catered lunches