Merchandise Planner
•Cscgeneration· 9h
🏷️ Data Science⏰ Full-time📈 Mid Level🇺🇸 USA
9h ago
Peek·3 days ago
Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com.
As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of "Peeksters" who "Obsess Over Our Customers," "Accomplish Big Things," "Collaborate With Purpose," and "Get Better Every Day.
Peek Pro is building AI-native GTM infrastructure — and this role exists to build and run it. You will partner day-to-day with RevOps to design, deploy, and optimize AI agents and automated workflows across the full GTM motion: inbound, outbound, campaign ops, and pipeline tooling.
This is a hands-on, business-first engineering role where you'll identify inefficiencies, scope solutions, and ship them without waiting for a playbook. You will not be training models. You will be applying the best AI tools available to create compounding leverage across our go-to-market teams.
You come from a RevOps, BizOps, Operations, Analytics, or Product background.
You've worked in fast-paced tech environments (startups or growth-stage companies) where figuring things out and driving impact mattered more than fancy titles.
You have hands-on experience using AI tools — Claude, OpenAI, Gemini, or similar — to solve real business problems and automate workflows.
You're comfortable with Python or JavaScript — not a full-stack engineer, but able to build, connect, and ship things that work.
You're outcome-driven: you focus on solving business problems, not training models from scratch.
You're curious and scrappy, and you learn as you go — even without a clear playbook.
You can communicate complex AI concepts clearly to business teams and enjoy helping others learn.
You're proactive by nature — you see what's broken and move toward it.
You have a strong grasp of business context — you understand why a workflow matters, not just how to build it.
Inbound lead triage and routing agents: AI-powered qualification and routing that creates faster response times, increases rep customer-facing time, and enables the PLG self-serve motion
Outbound reply automation: an AI layer that handles the repeatable, low-leverage steps of initial outreach - personalizing at scale and escalating to a human only when a qualified conversation is ready
Campaign setup automation: eliminate the manual rebuild cycle for conferences, webinars, ABM targeting, and CSM target lists so teams spend time on strategy, not setup
TAM expansion and market data enrichment: ongoing maintenance and expansion of Peek's addressable market data - keeping core GTM fields accurate and continuously updated as a foundation for forecast integrity and outbound targeting (powered internally by tooling you will help maintain and improve)
Human-in-the-loop workflows: design flows where AI handles the repeating work and humans review, approve, or intervene at the right moments - ensuring quality without removing judgment where it matters
Agent infrastructure maintenance and improvement: co-own and evolve existing AI agents alongside RevOps leadership - refining rule sets, improving data structures, and expanding capabilities as the GTM stack grows. Examples include forecast tracking, pipeline analysis, and churn reason classification agents, with more to come as the fleet expands
Agent quality and efficiency: drive improvements to output quality and token efficiency across the agent fleet over time
Identify and prioritize automation and AI opportunities across GTM, RevOps, Sales, and Operations teams.
Build and integrate AI-powered tools using LLMs, APIs, and automation platforms — from quick prototypes to production internal tools.
Work with diverse data types — primarily text-based GTM data (email, conversation logs, lead info), with occasional audio or structured data integration depending on use cases.
Act as an internal AI consultant, guiding teams on what's possible, where to start, and how to think about GTM automation.
Evaluate and integrate third-party AI tools and services where they accelerate GTM impact.
Maintain and improve the agent fleet — monitoring quality, optimizing token usage, and expanding capabilities over time.
Stay current on LLMs, AI tools, and automation trends, bringing in what's useful and relevant to GTM.
Partner with RevOps leadership to shape the AI/automation roadmap with a strong focus on near-term, measurable impact.
n8n, Claude (Anthropic), Pinecone, Supabase, Salesforce, Python scripting, and API integrations.
Experience with this exact stack is a plus — comfort learning it quickly is required.
3–5 years of professional experience, ideally starting in ops/analytics/revenue operations and transitioning into AI-driven or automation-heavy work.
Hands-on experience building with LLMs, automation platforms (n8n, Zapier, Make), or custom Python/JS scripts.
Comfortable with Python or JavaScript — able to build, connect, and ship things that work independently, without needing a large engineering team.
Strong understanding of business needs and how to use AI and automation to meet them.
Outcome-focused mindset — you measure success in efficiency gains, pipeline impact, and team capability, not lines of code.
Proactive and scrappy — you see inefficiencies and jump in to solve them, learning as you go.
Clear communicator — you can explain complex AI concepts to business teams and help them think about what's possible.
Strong written and async communication skills in a remote environment.
Comfortable building and shipping independently without waiting for a full engineering team.
Not a BI or data analyst role. You will not be building dashboards or writing SQL to answer reporting questions.
Not an ML engineering or research position. You will not be training models from scratch or building the next GPT.
Not a traditional software engineering role. This is hands-on, business-first AI work focused on applying existing tools to create real value — not building foundational models or infrastructure.
If you love to figure things out, move fast, use AI to make things better, and want your work to show up directly in pipeline, efficiency, and team capability metrics — this is the role.
This role sits on the DAISY team (AI/Data org), with day-to-day direction from RevOps leadership on build priorities, roadmap, and GTM tooling.
Interview with Recruiting Manager
Interview Hiring Manager
Assignment + Data Test
Interview with Director of Revenue Operations
Executive Interview with CMO
Peek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.
If you are unable to apply due to incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.