The team + the role

Pendo's Executive Business Partners are embedded directly with senior leadership, operating as trusted partners across the business. We move fast, stay close to the work, and are accountable for outcomes.

As a Sr. Executive Business Partner, you own the operating rhythm for one or more of Pendo's senior executives. That includes calendar strategy, travel, meeting prep, and communications: the full infrastructure that keeps a senior leader running at pace. Beyond that, you extend your executive's capacity by anticipating what they need, making the calls they should not have to make, and keeping their organization moving without being asked. You think and operate at the intersection of execution and strategy: close enough to the work to handle it, and sharp enough to inform it. You partner across functions and serve as a trusted proxy in situations that require discretion, speed, and judgment. The best person in this seat combines executive presence with strategic instinct: they read the room, stay two steps ahead, and show up to every interaction prepared.

What you own

• Executive operations: Own the full operating rhythm for your executive: calendar strategy, travel logistics, executive communications, and meeting prep. You make the decisions that do not require their attention so they can focus on the ones that do.
• Strategic preparation and briefing: Drive prep for all high-stakes touchpoints including leadership offsites, board reviews, QBRs, and cross-functional alignment sessions. You do not just pull materials together. You read them, identify the gaps, develop a point of view, and brief your executive before they walk into the room.
• Cross-functional coordination: Act as the connective tissue between your executive and the broader organization. You align stakeholders, track commitments, and close action items without being chased. When competing priorities create tension across teams, you help navigate the resolution.
• Strategic projects and initiatives: Take on discrete workstreams on behalf of your executive: tracking follow-through on org-wide priorities, connecting dots across teams, and helping move initiatives forward when things stall or need a push.
• AI-powered workflows: Build and maintain AI-assisted processes for briefing prep, research synthesis, communication drafts, and scheduling. You audit your own stack, document what works, and share it with the team.
• Organizational intelligence: Maintain a current understanding of your executive's organization: key relationships, active initiatives, and team health signals. You identify risks and surface patterns before they become problems.
• Confidentiality and judgment: Handle sensitive information with discretion across compensation, personnel, and strategic planning. You know when to act, when to escalate, and when to wait.

How we work

Builder mindset

Pendo operates on a builder-first model. A builder moves without being told what to do next. They see ambiguity and start solving. It is not about technical skill. It is a posture. These are the four competencies we hire for, develop against, and evaluate on:

Bias to Act (Judgment). When you see a gap in your exec's calendar, a risk in an upcoming board prep, or a stakeholder misalignment, you do not wait. You triage, decide, and act. When the picture is incomplete, you search for more information and make the best call available.

Maniacal Focus (EBP Velocity). Speed is the product. You know what is highest leverage for your executive at any given moment and orient your day around that. You are honest about what does not get your attention and you do not treat all requests as equal.

Hone Your Craft (AI Fluency). You use AI tools to accelerate briefing prep, synthesis, drafting, and workflow automation. You do not wait for training. You tinker, evaluate, and share what works. While tools may change, the skill is being comfortable learning while the ground moves. What matters is whether you are willing to dive in and tinker.

Team is Pendo (Impact and Ownership). Your impact extends beyond your own principal. When you build a template, crack a scheduling problem, develop a better prep process, or complete a strategic project, you bring it back to the team. Your output compounds beyond your own desk.

Who you are

Must-haves

• 7+ years supporting senior executives in a fast-moving, high-growth tech environment, with demonstrated end-to-end ownership of executive operations and strategic work, not just task execution.
• Proven ability to operate at the intersection of execution and strategy: you handle the day-to-day and contribute meaningfully to the bigger picture.
• Track record of operating independently: you manage competing priorities, make judgment calls without escalating every decision, and close the loop without being chased.
• Proven discretion with sensitive information across compensation, personnel decisions, and strategic planning.
• Active AI fluency: you are using AI tools in your daily work today, can describe how your workflows have changed, and are willing to share what you have learned with teammates.
• Strong written and verbal communication skills, including the ability to draft clearly and accurately on behalf of senior leaders and represent their voice in cross-functional settings.
• Comfortable with ambiguity: you do not need a complete picture to take the next step, and you do not go quiet when the path is unclear.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.