Percona Support is a global team of elite engineers who love getting to the bottom of weird and interesting database behavior. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.

What you’ll do…You will team with some of the most well-known database experts in the industry who are even better teammates, friends, and mentors. You’ll have the opportunity to hone your database skills and take your knowledge to the next level by facing the most complex problems within our group.This is a senior role, requiring deep expertise and skill across several complex and challenging technical areas. You must be self-directed, with a high degree of attention to detail and critical thinking. You will have the opportunity to work with very large hardware on some of the most massive database deployments in the world, helping global Fortune 50 companies whose businesses depend on their databases.

Note: this role requires prior Kubernetes experience.

Your main responsibility will be helping our customers’ DBA teams when they need expert assistance with high complexity problems. You’ll gather relevant data and investigate issues to provide a detailed analysis of your findings in a digestible format by email, instant message, or voice. For more serious and production-impacting issues, you will perform screen-sharing sessions to help them quickly navigate and resolve issues.

When you’re not solving customer problems, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base, and more. This is a remote role, so you can be located anywhere in the world provided you can work the targeted hours. All you need is a decent, stable internet connection.

What You Have Done:

• You have deep, hands-on, expert knowledge of MySQL or PostgreSQL, including provided tools and common software in the surrounding ecosystem.

  • For MySQL, you should be familiar with tools and technologies such as Percona Xtrabackup, mydumper, Point in Time Recovery, MySQL Orchestrator, HAProxy, ProxySQL, MySQL Router, InnoDB Cluster, and similar replication and high availability solutions.

  • For PostgreSQL, you should be familiar with tools and technologies such as pgvector, repmgr, barman, pglogical, Patroni, pgBouncer, and similar/related tools.

• You have experience with containerization and Kubernetes, including deployment, administration, and troubleshooting problems encountered when using MySQL or PostgreSQL within that environment.

• You have experience with database performance tuning, including server configuration, query optimization, and table and index tuning.

• You have demonstrable experience administering Linux systems.

• You are able to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, demonstrating a capacity to think outside of the box to resolve complex issues.

• You are self-taught, self-directed, and enthusiastic about growing your skillset with new technologies as the industry evolves.

• You are available to travel internationally for occasional team meetings, conferences, or customer visits.

• You are fluent in communicating with customers in English, both in verbally and in writing.

What Will Make You Stand Out:

• Kubernetes-related certifications and training.

• Production experience using Percona’s Operators.

• Software development experience, including specifically C, C++, and Go, in order to understand the internal workings of the databases, our operators, and related technologies.

• Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc).

• Experience with Percona’s other core database products, including MongoDB and Valkey/Redis, and other software such as Percona Monitoring and Management and Percona Toolkit.

• Experience working in SLA-bound technical support organizations.

• Prior success working remotely and using screen-sharing, phone, Slack, Zoom, and similar technologies within that environment.

• Experience with cloud services such as AWS and RDS, Azure, GCP.

• Excellent grasp of ANSI SQL 92 to 2016 and ability to write/rewrite SQL statements involving Window functions and recursive CTEs.

• Open Source community contributions.

• Active desire to serve as a subject matter expert and mentoring resource within.

• Percona Support on topics related to this position.

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Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

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