• Lead, mentor, coach, and manage CTMs/PCTMs/MCTMs to support skill development, performance, and career growth in line with Precision for Medicine quality standards.
• Provide leadership and oversight across clinical programs, including clinical trial oversight where applicable.
• Partner with Clinical Operations leadership and cross-functional teams to improve CTM processes, quality, consistency, efficiency, and KPI achievement.
• Collaborate with Resourcing to ensure appropriate staffing and resource allocation.
• Set strategic action plans and provide ongoing performance feedback, technical guidance, and developmental support to direct reports.Ensure CTMs have appropriate training, tools, systems access, and resources to meet role expectations.
• Identify quality risks, recommend corrective actions, and escalate issues as needed to leadership, PMs, and DPMs.Ensure compliance with SOPs, regulatory requirements, project plans, and quality standards.
• Develop and update Clinical Operations SOPs, templates, and work instructions; contribute to clinical documentation as needed.
• Support CTM hiring, onboarding, and training in collaboration with HR and Learning & Development.
• Promote Precision’s values and complete additional duties as assigned by leadership.

Qualifications:

Minimum Required:

• Graduate, postgraduate, 4-year college degree or equivalent experience ideally in a scientific or health related field
• 10 years of industry experience in clinical research, including clinical operations experience in a pharmaceutical company or CRO, or proven competencies for this position
• Experience in managing clinical aspects of complex and global trials
• Previous CTM line management experience
• Working knowledge of ICH GCP guidelines and the clinical development process

Other Required:

• Excellent communication and interpersonal skills to effectively interface with others in a team setting
• Excellent organizational skills, attention to detail, and a customer service demeanor
• Experience with Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
• Ability to travel domestically and internationally including overnight stays

Competencies:

• Direct work experience in a global, cross-functional clinical management environment
• Proven experience in people management with a high capacity for Emotional Intelligence
• Ability to develop, coach and mentor CTM staff and hold personnel accountable to achieve goals and address training needs
• Proven experience in risk management and change management
• High level of integrity and must inspire and demand the highest standards from assigned CTMs
• Exhibits high self-motivation, and the ability to work and plan independently as well as in a team environment
• Excellent time management, negotiation, critical thinking, decision making, analytical and interpersonal skills
• Excellent presentation, verbal, and written communications skills
• Demonstrated successful independent negotiation and conflict management strategies
• Demonstrates a high degree of professionalism, as evidenced by punctuality, ability to deliver on commitments, an understanding of the service culture and positive interactions with customers and team

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