Director of Account Management & Customer Experience - East
•Mark43· 6h
🎧 Support⏰ Full-time👔 Executive🇺🇸 San Francisco, USA
6h ago
Phil·about 1 month ago
Founded in 2015, Phil is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.
Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.
The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!
As a Partner Support Specialist, you will play a critical role in the day-to-day operations that support the performance, accuracy, and timeliness of prescription processing across Phil’s Partner Pharmacy network. This role requires strong attention to detail, effective communication, an aptitude for systems thinking, and the ability to manage multiple workflows in a fast-paced environment. This is a dynamic position that offers a great opportunity to get in at the ground level of a quickly growing company that is committed to improving patient access to medication.
Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement
Review and respond to internal escalation requests in a timely and accurate manner
Perform data entry and process requests for Phil’s regional partners
Contact partners to resolve issues that may impact a successful client, patient, or partner experience
Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies
Review script-level issues to ensure proper processes were followed and correct errors as needed
Triage, resolve, and respond to order-related escalations and one-off requests
Identify errors, understand operational workflows, and take action to unblock prescriptions
Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.
What We’re Looking For
2+ years of experience in administrative support, operations, customer support, or a related field
Strong attention to detail with proven organizational and time-management skills
Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently
Willingness and ability to learn operational workflows and identify root causes quickly
Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues
Solid written, verbal, and interpersonal communication skills
Ability to operate effectively in a fast-paced, evolving environment
Comfortable with ambiguity and adaptable within a rapidly growing startup
Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms
Nice to have: Prior pharmacy technician experience or experience working with prescription-related workflows
Benefits
Ground floor opportunity with one of the fastest-growing startups in health-tech
Fully remote working environment
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision).
401(k) contribution opportunity.