Analyst I, Retail Technology

The Analyst I, Retail Technology job is to provide ongoing support and maintenance of the
company’s retail technology systems.

 

• 1. Investigate escalated issues by gathering and analyzing additional
• information
• 2. Support retail systems hardware and software including point of sale
• (POS), inventory, cash office, fueling, loyalty, and quick service restaurants
• (QSR)
• 3. Test new versions of retail software and coordinate installation in stores
• 4. Coordinate with all departments regarding accuracy of polling and data
• capture, and rekeying of missed sales transactions
• 5. Conduct second level support in troubleshooting and resolving all retail
• system issues escalated by internal business partners
• 6. Collaborate with Retail Technology Analyst II and Senior Retail Technology
• Analyst to identify and resolve bugs and issues, and introduce new
• functionality
• 7. Test new business requirements within the retail system environment
• 8. Maintain test software and hardware environments
• 9. Maintain deployment software, maintenance, patching, and training
• documentation
• 10. Create maintenance of operating system (OS) image
• 11. Manage deployment of OS updates and security requirements
• 12. Model behaviors that support the company’s common purpose; ensure
• guests and team members are supported at the highest level
• 13. Ensure all activities are in compliance with rules, regulations, policies, and
• procedures.
• 14. Ability to work unsupervised for extended periods
• 15. Complete other duties as assigned.

• This position requires candidates to be legally authorized to work in the United States without employer sponsorship now or in the future
• High school diploma or equivalent certification required
• Bachelor's degree or equivalent experience preferably related to computer science and technology preferred
• Minimum one year experience with POS systems and second level support
• in identifying and troubleshooting system issues preferred
• Working knowledge of Microsoft Windows including Microsoft Office
• Working knowledge of retail store software systems
• Working knowledge of Microsoft SQL Server Express and ability to script
• SQL queries preferred
• Working knowledge of coding languages such as .NET, VB, etc. preferred

Travel Travel required less than 10%
Physical Requirements & Working Conditions
• Lift up to 50 pounds
• Lift and move POS and other hardware as necessary
• Sit or stand for long periods of time
• Work flexible hours in system critical situations
• Provide on call support after hours and weekends