What You'll Do

Strategy & Goal Setting

Develop and communicate the strategic direction and goals of the practice in alignment with broader organizational objectives.

Create and execute on initiatives that move the practice forward — and adjust course when the market demands it.

Partner with leadership to build annual OKRs and drive accountability toward achieving them.

Team Leadership

Manage and mentor Practice Managers who oversee project managers, consultants, solution architects, developers, and team leads.

Provide guidance and support across the practice as a whole, fostering a high-performance, people-first culture.

Monitor and optimize team utilization to maximize efficiency and productivity.

Methodology & Best Practices

Set the direction for practice methodologies, ensuring the team operates consistently and at a high standard.

Stay current with industry trends and emerging best practices to keep the practice competitive and innovative.

Escalation & Issue Resolution

Serve as the senior escalation point for complex client and project issues — bringing calm, clarity, and resolution when it matters most.

Talent & Skillset Development

Identify skill gaps within the team and build strategies for training, upskilling, and long-term development.

SOW Review & Commercial Management

Review Statements of Work to ensure alignment with practice goals.

Negotiate credits and manage client expectations to protect both satisfaction and profitability.

Financial Ownership

Own the financial performance of the practice — including revenue targets, utilization goals, profitability, and cost management.

Tooling & Application Decisions

Contribute to decisions around the tools and applications that support practice operations, with an eye toward efficiency and scalability.

What They're Looking For

Required

Proven leadership experience in a consulting practice, professional services firm, or similar environment.

Strong understanding of project management methodologies and how they apply in a fast-moving consulting context.

Financial acumen — comfortable owning a P&L, managing utilization targets, and driving revenue goals.

Exceptional communication and interpersonal skills, with a demonstrated ability to lead, motivate, and develop teams.

Track record of building and executing strategic plans that deliver measurable business outcomes.

Ability to thrive in a fast-paced, dynamic environment and adapt as priorities shift.

Bachelor's degree in a relevant field, or equivalent experience.

Nice to Have

Experience in a Microsoft Dynamics or ERP consulting environment.

Familiarity with SOW development, credit negotiations, and professional services commercial models.

Experience partnering with executive leadership on OKR frameworks and organizational planning.