The KYC team at Plata is responsible for customer verification across all payment and financial products of the company: Invest, SME, Family Banking, debit and credit cards.
Within KYC, we work with document verification, face matching, liveness detection, integrations with government databases, proof of address, and additional risk checks. We use multiple providers and verification channels.
The core goal of this role is to deeply understand KYC processes and continuously improve their efficiency, balancing fraud detection, approval rate, and operational load.

Challenges that await you:

• Analyzing and optimizing KYC configurations to improve fraud detection efficiency and approval rate

• Finding the right balance between automatic decisioning and manual review

• Defining and improving the logic for case creation for manual validation

• Working with KYC performance and quality metrics (approval rate, false positives, manual review share, precision and recall)

• Performing independent data analysis using SQL to identify bottlenecks and weak points in KYC flows

• Participating in the setup and improvement of operational processes between teams (e.g. task redistribution between ops teams)

• Formalizing business processes and analytical requirements

• Collaborating closely with KYC product teams, operations, analytics, and engineering

What makes you a great fit:

• Strong SQL skills and solid understanding of how databases work

• Hands-on in data analysis

• Good understanding of business and operational processes

• Strong logical and analytical thinking

• Experience working with performance and quality metrics

• Technical background

• B1 or higher English level for effective communication with an international team

Your bonus skills:

• Experience with KYC, fraud, risk, or compliance domains

• Experience working with external verification providers or scoring systems

• Understanding of automated decisioning and manual review flows

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Mexico, Cyprus, Serbia, or Georgia — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave