The PyME team is responsible for building banking products and services for small and medium-sized businesses, helping entrepreneurs manage their daily financial operations and grow their businesses.
We are looking for a Business Analyst to join the Origination stream and help design and scale customer acquisition and onboarding processes for business clients.The primary focus of the role will be building and improving origination journeys for business current accounts, ensuring sole proprietors and small business customers can seamlessly open and start using their accounts. You will be responsible for designing and optimizing onboarding flows, gathering requirements, coordinating cross-functional teams, and continuously improving conversion and customer experience.
This role sits at the intersection of product, business, operations, and technology, offering the opportunity to shape how entrepreneurs experience the bank from their very first interaction.
Challenges that await you:
- Designing and developing onboarding and servicing processes for business current accounts for sole proprietors
- Gathering, analyzing, and documenting business requirements from stakeholders
- Translating business needs into clear specifications, user stories, and development tasks
- Working closely with Product Managers, Engineering, Design, QA, Compliance, Legal, and Marketing teams
- Supporting delivery throughout the full development lifecycle, from discovery to release
- Participating in prioritization and planning within the business banking domain
- Improving customer journeys and identifying opportunities to increase conversion and process efficiency
- Supporting and evolving existing onboarding and servicing processes for business clients
What makes you a great fit:
- 3+ years of experience as a Business Analyst
- Experience gathering, documenting, and managing business requirements
- Experience describing and optimizing business processes
- Experience working closely with Engineering, Design, and QA teams
- Experience preparing development tasks and supporting delivery through release
- Ability to manage multiple initiatives and contexts simultaneously
- Strong communication and stakeholder management skills
- Strong analytical and structured thinking
- B2 or higher English level for effective communication with an international team
Your bonus skills:
- Experience working with business banking products, current accounts, or payments
- Experience in onboarding, acquisition, servicing, or customer journey design
- Experience collaborating with Compliance or Legal teams
- Experience building or scaling processes from scratch
- Experience in fintech, banking, or financial services
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
- Relocation support to one of our hubs — Mexico, Serbia, Cyprus or Georgia — with assistance for the employee and their family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
