Ready to level up your career? 

Playtech Managed Services is looking for a detail-oriented Business Intelligence Expert with excellent communication and problem-solving skills. 

Your influential mission. You will... 

• Analyze customer behavior, betting patterns, and market trends to provide actionable insights. 
• Develop and maintain business intelligence tools and dashboards to support decision-making. 
• Identify opportunities for process improvements and recommend solutions to enhance operational efficiency. 
• Conduct detailed analysis of business operations and processes within the Trading room. 
• Gather and document business requirements from stakeholders and translate them into technical specifications. 
• Collaborate with Customer Support, Risk and Fraud, Product, Technology teams, clients, and third-party suppliers to ensure alignment of business objectives and project goals. 
• Prepare and present reports for executive management, highlighting key findings and recommendations. 
• Ensure compliance with regulatory requirements and industry standards. 

Components for success. You... 

• Have at least 5 years of experience in a similar position. 
• Have analytical and problem-solving skills, with the ability to interpret complex data sets. 
• Are proficient in business intelligence software and tools (e.g., Power BI, Tableau, Microsoft Office). 
• Can manage multiple projects and meet deadlines in a fast-paced environment. 
• Demonstrate excellent attention to detail and take a proactive approach to identifying and solving business challenges. 
• Are knowledgeable about regulatory requirements and compliance in the betting industry is a plus. 
• Are fluent in written and spoken English. 
• Show a strong passion and enthusiasm for sports. 
• Are willing to work on a shift that includes evenings, weekends, and Bank Holidays. 

Thrive in a culture that values... 

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, and food, travel, and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses such as newlyweds, and baby bonuses. 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group, has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.