Skip to main content
YesRemoteJobsYesRemoteJobs
Pointclickcare

Process Analyst

Pointclickcare·1 day ago

⏰ Full-time📈 Mid Level💰 CA$89,900 – CA$99,900🇨🇦 Canada📅 Sep 21, 2026
Apply for this position
The Role
The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers. 

What You’ll Do

  • Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation.

  • Lead structured discovery conversations, including interviews, workshops, and stakeholder walkthroughs, to understand current-state processes and future-state goals.

  • Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices.

  • Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps.

  • Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation.

  • Act as a trusted process subject matter expert, guiding strategic conversations and decision-making on high-visibility initiatives.

  • Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time.

Qualifications & Skills

  • Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment.

  • Strong facilitation and communication skills, with a demonstrated ability to build relationships with senior and executive leadership.

  • Experience designing and documenting process maps, workflows, and business requirements.

  • Strong organizational, project management, and problem-solving skills.

  • Stay current on process improvement trends, methodologies, and best practices, and bring that thinking proactively into ongoing initiatives.

  • Experience leveraging AI to streamline business processes; MS CoPilot, Miro, Claude is a plus

  • Experience with Salesforce, Gainsight, Service Cloud, and Kantata.

  • Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.

Market context

Measured from remote postings we have tracked ourselves — not self-reported survey data.

What Mid Level Data Science roles in Americas pay

25th
$78k
Median
$107k
75th
$150k

Based on 3,953 comparable postings with disclosed salaries, last 12 months.

How Pointclickcare is hiring

Last 90 days
119 roles
Total tracked
351
Hiring across
12 job families

Tracked since November 2018.

Browse Similar Jobs

Mid Level JobsRemote jobs in AmericasSalesforce JobsCommunication JobsProblem Solving JobsGainsight JobsAll Data Science JobsMore Pointclickcare JobsBrowse All Jobs