At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Contract Duration:
Up to 16 months
Role Purpose:
This role provides senior-level HRIS coverage, ensuring continuity of day‑to‑day HR systems operations while supporting ongoing HR technology initiatives. The contractor will act as a trusted HRIS partner to HR, Payroll, and IT—stabilizing current-state SAP SuccessFactors operations while contributing to integration work, process improvements, and future-state platform readiness (including Workday migration activities, where applicable).
Key Responsibilities:
- HRIS Operations & Module Support
- Serve as the primary HRIS partner for core HCM modules (primarily SAP SuccessFactors Employee Central, Compensation, Recruiting, Onboarding, Payroll, and Talent modules).
- Provide hands-on configuration, troubleshooting, and support across the employee lifecycle.
- Support HR and Payroll teams with issue resolution, data corrections, and system inquiries.
- System Enhancements, Releases & Integrations
- Manage and execute system changes including configuration updates, releases, enhancements, and integrations.
- Support HR system integrations and data feeds using middleware or APIs (e.g., Dell Boomi, SAP CPI, file-based integrations).
- Partner with IT and vendors to resolve defects, manage incidents, and coordinate fixes.
- Data Management, Security & Compliance
- Perform data migration activities, mass uploads, data mapping, and validation.
- Maintain Role-Based Permissions (RBP), workflow rules, MDF objects, and foundation objects.
- Conduct data audits, support compliance activities, and ensure data integrity across systems
- Testing & Change Support
- Lead and execute testing activities including SIT, UAT, regression, and end-to-end testing.
- Support HR-led initiatives such as compensation planning cycles, reporting changes, and process updates.
- Document changes, processes, and configuration decisions for continuity and audit readiness.
- Reporting & Insights
- Support standard and ad hoc reporting across HRIS platforms.
- Assist with dashboards, audits, and workforce analytics using SuccessFactors reporting and/or Power BI.
- Partner with HR stakeholders to translate reporting needs into system solutions.
- Transformation & Future-State Readiness
- Provide support for HR transformation efforts, including business process optimization and system readiness for future platform changes (e.g., SuccessFactors to Workday).
- Contribute to migration preparation activities such as data cleanup, configuration rationalization, and reporting alignment.
Required Qualifications & Experience:
- Must Have:
- 7+ years of senior HRIS experience in large enterprise environments.
- Strong hands-on experience with SAP SuccessFactors, especially Employee Central, including backend.
- Experience in REST APIs and integrations.
- Proven experience supporting HRIS operations during high-volume, business-critical periods.
- Experience with HR system integrations, data feeds, or middleware.
- Strong testing, data validation, and troubleshooting skills.
- Ability to operate independently as a long-term contractor with minimal ramp-up.
- Nice to Have:
- Exposure to Workday (support, reporting, security, migration activities).
- Experience supporting compensation cycles, payroll, or time & attendance integrations.
- Experience with Python.
- Experience with web services.
- ServiceNow HR case management exposure.
- Experience supporting HR transformations or platform transitions.
- Core Skills & Competencies:
- SAP SuccessFactors (EC, Compensation, Recruiting, Onboarding, Payroll, Talent)
- HRIS Administration & Configuration
- Business Rules, Workflows, MDF, Foundation Objects
- Role-Based Security / Permissions
- Integrations (Boomi, CPI, APIs, file feeds)
- Data Migration, Mass Uploads, Audits
- Testing (SIT, UAT, Regression)
- Reporting & Dashboards
- Cross-functional HR / Payroll / IT collaboration
- Strong documentation and communication skills
- Education:
- Bachelor’s degree in HR, Information Systems, Business, or related field
- Master’s degree preferred but not required
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact
[email protected] should you require any accommodations.
As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
[email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
