Bilingual Outbound Enrollment Specialist

Your North Star: Enroll patients as a frontline ambassador.

As an Outbound Enrollment Representative, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone.

• Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
• Achieve member enrollment goals as driven by company KPIs.
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
• Document all interactions and maintain timely, accurate records of patient outreach activities.
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
• Work with families to schedule appointments and follow-up care as needed.
• Participate in training and development opportunities to stay current on healthcare trends and regulations.
• Manage inbound calls from potential patients.

We believe in rewarding high performance that drives our mission forward. This role offers a starting base salary of $45,000 - $55,000 with significant upside earning potential. Specialists are offered an uncapped performance bonus paid out monthly, and on-target earnings range from $70,000 - $100,000. Please note, OTE numbers are an estimate, actual amounts paid are based on performance against targets.

Who you are

• Ability to work Monday-Friday, 8:30am - 5:00pm CT
• Fluent in Spanish and English
• Strong, empathetic communication skills.
• Motivated by goals, metrics, and monthly bonus program.
• Passionate about changing the current landscape of healthcare.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Willing to work occasional overtime hours.
• Are internet-connected, able to work remotely.

Bonus points if you have any of the following

• Experience working in a fast-paced and dynamic startup environment.
• Experience in outreach enrollments and prospecting.
• Ability to scope and tackle ambiguous problems.