Product Operations Specialist, Servicing
•Parafin· 1h
⚙️ Operations⏰ Full-time📈 Mid Level💰 $118k-123k🇺🇸 San Francisco, USA
1h ago
Postman·about 4 hours ago
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
We are looking for a versatile, people-focused IT Operations Engineer to be the heartbeat of our Cupertino office. In this role, you will own the onsite technology experience end-to-end—from conference room readiness to laptop onboarding to vendor coordination.
This is a high-visibility location that includes company leadership and frequent executive presence. Consequently, the emphasis is on quality of service, reliability, and proactive care, rather than raw ticket volume. You’ll ensure employees have a seamless experience, vendors stay accountable, and the office remains a world-class environment where technology accelerates the work being done inside it.
This is an ideal role for someone who loves being hands-on, building relationships, and operating with a high degree of autonomy while staying connected to a global IT organization.
Be the Onsite Expert: Provide friendly, in-person support for our Cupertino team. From hardware refreshes to troubleshooting complex software issues, you are the face of IT.
Executive Support: Ensure high-stakes meetings and leadership workstations run flawlessly. You will proactively check conference room systems before important sessions and provide immediate assistance when needed.
Onboarding & Lifecycle: Deliver an exceptional "Day One" experience for new hires. You’ll manage the local deployment of Macs, monitors, and peripherals.
Vendor Liaison: Act as the primary onsite contact for VAR partners and ISP technicians. You will escort them, verify the quality of their work, and perform physical tasks (cable tracing, patching, power cycles) under their remote guidance.
AV & Zoom Rooms: Own the daily health of our conference rooms. Ensure systems are online, cables are tidy, and hardware is functional.
Office Tech Reliability: Keep essential onsite systems running, including printers, badging/security systems, and digital signage.
Inventory Integrity: Maintain 100% accuracy in our asset management system. You will track the lifecycle of every device from procurement to secure retirement.
Physical Security: Partner with our Security team to ensure local office tech complies with security protocols, including hardware encryption and secure badge access.
SaaS Administration: Handle access provisioning and first-line troubleshooting for core platforms (Okta, Google Workspace, Slack, Zoom, Jira).
Documentation: Capture the "local quirks" of the Cupertino site (e.g., printer IPs, room layouts, local workflows) and contribute to our global IT knowledge base.
Global Collaboration: Use strong asynchronous communication (Slack, Jira) to keep remote managers and global teammates informed of local site status and project progress.
3–5 years in IT Support or IT Operations, ideally in a fast-paced or high-growth environment.
Mac-First Expert: Deep troubleshooting skills with macOS hardware and software.
SaaS Fluency: Experience with Okta (lifecycle management) and Google Workspace administration.
Networking Fundamentals: Comfortable with basic concepts (VLANs, WiFi signal testing, ISP troubleshooting, and cable tracing).
Physical Requirements: Ability to lift and move IT equipment (up to 50 lbs) and navigate office spaces for cabling, mounting monitors, or patching racks.
Personable & Poised: You enjoy helping others and remain calm while supporting high-level executives under pressure.
Proactive & Reliable: You notice a frayed cable or a disconnected tablet before it becomes a ticket.
Detail-Oriented: You take pride in organized server closets, labeled cables, and tidy conference rooms.
Independent Operator: You thrive with autonomy and can manage your own priorities while aligning with a global team's objectives.
Experience with Jamf Pro or other Apple MDM solutions.
Familiarity with Jira Service Management.
Prior experience supporting C-level or executive leadership.
Exposure to AV systems or Zoom Room administration.
The reasonably estimated base salary for this role ranges from $120,000 to $140,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Austin, Tokyo, Bangalore, Hyderabad, London, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.