Product Operations Specialist, Servicing
•Parafin· 2h
⚙️ Operations⏰ Full-time📈 Mid Level💰 $118k-123k🇺🇸 San Francisco, USA
2h ago
Resolvetosavelives·about 3 hours ago
Resolve to Save Lives (RTSL) is a global health organization that partners locally and globally to create and scale solutions to the world’s deadliest health threats. Millions of people die from preventable health threats. We collaborate to close the gap between proven, life-saving solutions and the people who need them. Since 2017, we’ve worked with governments and other partners in more than 60 countries to save millions of lives. We work toward a future where people live longer, healthier lives, communities flourish, and economies thrive. This is an ambitious vision, and it inspires us and our partners to make progress every day.
The IT Support Specialist serves as an integral member of the IT team. This position serves as the primary point of contact for remote tier 1 and 2 technical support. Responsibilities include installing and supporting endpoint hardware and software, ensuring their integrity and optimal operation. This position assists with recommending, implementing, and documenting hardware and software solutions to improve our global staff's computing experience.
The successful candidate will serve as a reliable first point of contact for IT support, ensuring incoming tickets are triaged and resolved efficiently and in accordance with established service standards. Success in this role is also demonstrated by maintaining accurate hardware and software inventory records, proactively documenting recurring issues, and assisting in creating and maintaining user-friendly knowledge base articles.
This is a remote position open to candidates based in the US. The successful candidate will need to adjust their working hours to overlap with ET working hours.
Resolve to Save Lives prides itself on cultivating a supportive, connected remote team doing work that matters. We do everything possible to ensure our employees are connected and set up for success.
The salary range for applicants based in the US is $56,000 to $68,000 annually. The exact offer will be determined by various factors, such as the candidate’s skills and experience relative to the requirements of the role.
In addition to a competitive salary, Resolve to Save Lives provides a generous package of benefits, including:
RTSL believes its programs are strengthened when they are developed and supported by individuals with diverse life experiences whose understanding of social and cultural issues can help make our work and workforce more inclusive. We encourage applications from and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, disability, marital status, organ donor status, or status as a veteran. Resolve to Save Lives complies with all applicable US EEO laws.