Certifications & Credential Manager, Customer Education
•Harvey· 6h
⚙️ Operations⏰ Full-time🎯 Lead / Principal💰 $94k-126k🇺🇸 USA
6h ago
Practicebetter·about 9 hours ago
Ready to make a real impact on global health and wellness care?
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries.
In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform.
We’re a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together.
We're seeking a Customer Lifecycle Ops Manager who thrives at the intersection of analytics and execution. You'll own the analytical and operational foundation for our post-acquisition customer journey, building the data infrastructure and systems that enable Customer Success, Support, and Lifecycle Marketing teams to drive retention and expansion.
This role is perfect for someone who wants to analyze the customer data AND build the systems that turn that data into action.
Customer Analytics & Insights
Customer Success & Support Operations
Continuous Improvement
Experience & Skills:
Who Thrives:
Head of Revenue Operations: You partner on cross-functional revenue operations initiatives and Customer strategy.
Data team: Daily collaboration on data pipeline needs, data quality, and technical implementation.
Lifecycle Marketing Manager: You provide the analytical infrastructure they use for campaigns—health scores, customer segments, and cohort insights that inform their targeting and strategy.
VP of Customer Experience: You're their analytics and operations partner—visibility into team performance, customer health, and operational efficiency.
Sr Manager of Customer Support: You partner on support analytics, ticket metrics, capacity planning, and operational efficiency.
Customer Success Team: You build operational infrastructure including workload dashboards, health scoring, proactive workflows, and Hubspot CS implementation.
Growth Ops Manager: You coordinate on acquisition-to-customer handoffs, UTM taxonomy, and seamless data flow from trial signup to onboarding.
Build from the Ground Up: Establish customer analytics and operational infrastructure shaping how we retain and expand customers for years.
High Impact: Your analytics and infrastructure enable teams to drive meaningful improvements in retention, expansion, and customer lifetime value. Improving GRR is one of our biggest company goals this year.
Growth Stage Opportunity: We're growing with ambitious plans. Your work scales with us.
AI-Forward Culture: Access to internal AI agents amplifying your effectiveness in an environment embracing cutting-edge technology.
Analytical + Operational Ownership: You won't just analyze—you'll build. You won't just recommend—you'll implement.
Meaningful Mission: Empower health and wellness practitioners to build independent practices and transform lives.
At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly.
Anticipated Base Salary Range: $105,000 - $115,000/year
Final offers are determined by experience, demonstrated skills, and location. We take a holistic approach to compensation, combining salary, bonus, equity, benefits, and flexibility.
Comprehensive Benefits: Health, dental, and vision coverage from day 1, RRSP/401k matching, generous paid parental leave, and annual learning stipends.
Remote-First, Connected Culture: Remote-first model with optional Toronto office access. Regular off-sites and team gatherings across North America.
Wellness and Growth:
At Practice Better, you are not just an employee. You are part of a mission-driven community dedicated to helping others thrive. You will be trusted with autonomy, encouraged to take ownership, and supported by a team that values curiosity, compassion, and meaningful results.
We believe great culture and great performance go hand in hand. Delivering on our commitments is how we earn the trust of our practitioners and continue to expand our impact. Here, you will find the freedom to experiment, a focus on follow-through, and the opportunity to grow, along with the satisfaction of knowing your work directly improves lives every day.
We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued, supported, and empowered to contribute their best.
If you do not meet every requirement listed above, we still encourage you to apply. Research shows that underrepresented groups often hesitate unless they feel 100% qualified. We are far more interested in your potential, curiosity, and alignment with our values.
We are committed to building a workplace where everyone can do the best work of their careers. We welcome applicants of all backgrounds, experiences, and abilities. Accommodations are available throughout the interview process upon request.
Ready to Apply?
If this sounds like your next step, we would love to hear from you. Join us in shaping the future of health and wellness for practitioners, their clients, and communities worldwide.
Apply Now → https://practicebetter.io/careers
Official Recruitment Notice & AI at Practice Better
All applications are reviewed directly by Practice Better’s internal Talent Acquisition team - no bots, no outsourcing. Legitimate communication from our hiring team will only come from email addresses ending in @practicebetter.io or @greenhouse.com.
Practice Better will never ask for payment, banking details, or personal financial information during the recruitment process. If you receive suspicious communication claiming to represent Practice Better, please contact our team at [email protected] to verify its legitimacy.
AI in Recruitment at Practice Better
We use AI thoughtfully to take some of the repetitive work off our team’s plate: early drafts of job descriptions, first-round interview questions, and help reviewing larger applicant pools. It’s there to make the process smoother and more efficient for everyone.
What AI doesn’t do is make decisions. Every hiring decision is made by real people, using structured and consistent practices designed to reduce bias and ensure fairness.
We’re committed to using AI responsibly and reviewing our approach regularly so it stays aligned with best practices, legal guidance, and the kind of candidate experience we want to deliver.