***Unfortunately, the Client Services Business Analyst is not able to provide sponsorship now or anytime in the future.***

***This role requires you to be located in the Indianapolis area because this is a hybrid role and requires one a day a week in the office.***

Position Summary:

The Client Services Analyst will play a critical role in ensuring the successful delivery of services and solutions to our clients. This position requires a high level of technical expertise along with strong communication skills and a commitment to excellence.This role will support several clients with oversight from a manager of client services. The ideal candidate will have a strong sense of ownership and accountability, an inquisitive mindset, a background in T-SQL, and the ability to consistently produce high-quality work in a timely manner following a standard process.

Essential functions of the job include but are not limited to:

• Analyze client requirements and translate them into technical specifications.
• Ensure the accuracy and integrity of data by conducting thorough quality checks and validations.
• Own client jobs making sure they are running smoothly and on-time per established calendar; identify and remediate pain points to continually improve the process.
• Collaborate with cross-functional teams to deliver value to our clients every day.
• Maintain clear and effective communication with clients, address issues promptly, and provide regular updates.
• Respond to and fulfill client tickets and requests in a timely manner with quality.
• Contribute to client team meetings for client projects and engagements.
• Take accountability for project deliverables, ensuring they meet the established standards and client expectations.
• Develop, test, and deploy T-SQL scripts to support various client projects.
• Implement advanced ETL processes to acquire and load large datasets.
• Follow established procedures and standards as outlined by leadership.
• Maintain associated procedural documentation.
• Evaluate appropriateness of data for ad hoc requests and client projects.
• Contribute code that is well-documented, logical, and easy to follow.
• Other duties as assigned.

Qualifications:

Minimum Required:

• Undergraduate degree
• Experience with relational databases

Preferred:

• 1 to 3 years industry experience in either data analytics or healthcare
• Evident proficiency and hands-on experience using T-SQL in a Microsoft SQL Server environment.
• Descriptive statistics and/or Pharmaceutical/Healthcare industry experience.
• Undergraduate degree with a quantitative focus.

Skills:

• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
• Strong sense of accountability and ownership for delivering high-quality work.
• Exceptional attention to detail, ensuring accuracy and precision in all tasks.
• Proficiency in T-SQL with hands-on experience in writing complex queries and scripts.
• Effective time management skills and ability to keep multiple projects on schedule.
• Experience in a client-facing role or in the pharmaceutical industry is a plus
• Ability to work remotely.
• Strong problem-solving skills and a proactive approach to identifying and addressing issues within established product boundaries.
• Strong team player with the ability to work and execute independently.
• Desire for continuous improvement and growth – driven to excel.
• Demonstrated proficiency in Microsoft Office product suite including PowerPoint, Word, and Excel.
• Experience in SSIS is a plus but not required.

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