Customer Experience Associate
•Rain· 4h
SupportFull-timeAmericas
4h ago
Procurify·about 1 month ago
Product Strategy & Operations Lead
Procurify is the Intelligent Spend Management company. We’re on a mission to give all organizations unprecedented visibility and control over their business spend. Our industry-leading platform unifies data across procurement, AP, and expenses, helping finance and operations teams capture, analyze, and optimize every dollar of spend. We’re a remote-first company backed by leading investors, helping mid-market organizations modernize how they manage spend.
We’re looking for a Product Strategy & Operations Lead to partner with our CPTO and Product & Engineering leadership team to drive alignment, focus, and execution across the R&D organization.
This is a strategic and operational leadership role - part architect of how we plan and execute, part operator ensuring that our most important initiatives translate from vision to impact. You’ll help the CPTO and leadership team connect strategy to execution, strengthen cross-functional coordination, and scale how the organization runs.
If you’re a structured thinker with experience in strategy consulting, business operations, or technical program leadership, this role gives you the opportunity to influence the trajectory of a growing fintech SaaS company and shape the operating rhythm of its product and engineering engine.
Strategic Planning & Alignment
Partner with the CPTO and Product & Engineering leadership to drive quarterly strategic planning.
Translate business priorities into clear, actionable initiatives with defined outcomes, owners, and success metrics.
Ensure alignment between product strategy, roadmap investments, and company strategy.
Support board and executive presentations through crisp storytelling and progress summaries.
Act as a trusted advisor to the CPTO, representing them in select meetings, following up on strategic actions, and helping scale their impact across the organization.
Execution & Operating Cadence
Own the operational rhythm of the R&D organization - planning cycles, leadership reviews, KPIs, retrospectives, and communication cadences.
Establish and continuously improve frameworks for execution excellence, including dependency management, prioritization, and risk visibility.
Drive accountability and transparency across initiatives through consistent tracking, reporting, and follow-through.
Cross-Functional Coordination
Act as a bridge between R&D and GTM teams to ensure initiatives move cohesively from concept to customer value.
Coordinate strategic initiatives spanning multiple domains (e.g., AI, data platform, developer velocity, product quality).
Partner with Product Marketing, Customer Success, and Sales leadership to ensure effective go-to-market readiness for major launches.
Continuous Improvement
Identify and lead process improvement opportunities to make the organization more focused, efficient, and data-driven.
Create and maintain systems and artifacts that enhance decision-making (roadmaps, initiative trackers, KPI dashboards).
Champion a culture of clarity, accountability, and velocity across R&D.
Commitment: Demonstrates accountability and follow-through, delivering reliably and owning outcomes in a way that others can depend on.
Ambition: Takes initiative with curiosity and a growth mindset, pursuing bold ideas that elevate impact and performance.
Resilience: Shows adaptability, composure, and perseverance through challenges, staying focused and effective in a fast-changing environment.
Excellence: Brings rigor, collaboration, and a strong quality focus to deliver high-performing solutions and raise the bar for outcomes.
Simplicity: Applies focus, clarity, and streamlining to cut through complexity and enable efficient, impactful execution.
Required
5–10 years of experience in strategy consulting, technical program management, product operations, or equivalent experience.
Proven track record leading complex, cross-functional programs in B2B SaaS companies.
Strong understanding of product development lifecycle, Agile methodologies, technical organizations, and B2B SaaS GTM motions.
Exceptional organizational, analytical, and communication skills; ability to synthesize complexity for executive audiences.
Comfort with metrics, dashboards, and frameworks for measuring organizational effectiveness.
Ability to lead through influence and build alignment and clarity across multiple stakeholders.
Experience building and maintaining operational cadences (planning, retrospectives, reporting, OKRs).
Maintains a professional and current LinkedIn profile, ensuring it is updated upon joining Procurify to reflect their new role and maintain a consistent company presence.
Preferred
Background in B2B SaaS, Fintech, or enterprise software.
Familiarity with AI/ML development processes or data platform initiatives.
Experience supporting or partnering with executive leadership (CPO, CTO, or VP).
PMP, CSM, or similar certification (optional).
You’ll help shape the foundation of Procurify’s next era of innovation and scale.
You’ll drive modernization and enable the engineering teams to move faster and more confidently.
You’ll be a part of a supportive, people-first culture that values commitment, autonomy, growth, and innovation.
We’re committed to helping mission-driven organizations spend smarter
Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re looking for talented and team-driven individuals to join us on our journey to build a place where the best people want to work – a place where every team member is empowered to apply their best thinking, push boundaries thoughtfully, and drive high performance together.
You’re empowered to do your best work
We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:
Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to the community. Join one of our regular community days, donate to our Donate Your Day program, and get involved with one of our lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.
Base Salary Range: $128,000 - $160,000 CAD (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)
We have an amazing team
We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!
Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.
If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role.
Please avoid including your picture and age on your resume.
Apply online today and let’s start a conversation.
To learn more about Procurify, check out these resources:
Check out what our customers are saying about us
Learn more about our procure-to-pay platform