The Company:
We’re a global provider of quality control and compliance services that help brands and retailers manage their supply chains. Every year, we deliver some 250,000 inspections, audits, and lab tests. QIMA's Operations team is a place where you can grow your technical and management skills – while helping us bring trust to global trade.
The Job Description:
Reporting directly to the Key Account Manager for Softlines products, you will do everything to ensure that our inspection programs consistently exceed our clients’ expectations and maintain the highest standards of service quality.
Your main responsibilities will be to:
- Review and follow up the assigned Key Accounts (clients) for Softline goods: ensuring that clients’ requirements have been accurately identified and that they are fully satisfied with the Inspection Programs implemented.
- Implement, execute, and measure Key Performance Indicators to drive projects and ensure timing delivery and reliability of QC results.
- Apply solutions to enhance QIMA's quality of service by maintaining a low claim rate of clients.
- Efficiently communicate with different internal teams (sales, back-office, frontline) as well as clients’ key contacts.
- Support pre-sales inquiries as well as clients’ meetings with our operations experts.
- Educate yourself on industry requirements and foster the transference of knowledge to team members by continually improving inspection protocols.
- Assume a proactive role to lead a structure of 3 to 4 people (Leaders, Supervisors and Specialists).
Requirements:
In order to succeed in this role, you must have:
- A Master’s Degree in Engineering; Technical knowledge of Textile Engineering would be a plus;
- Work experience in quality control, manufacturing and processes improvements (3-5years);
- Excellent spoken English skills;
- Advanced skills in Microsoft excel (Macros, VBA)
- Great ability to solve problems;
- Good time management, enabling you to work to tight deadlines;
