Sales Support Coordinator / Inside Sales

Main activities:

• Sending application forms for new and current customers
• Creating quotes
• Sending emails with certification contracts, sub-licenses to customers
• Analyze compliance of sales documents and send audits to coordination department
• Keep track of pending sales documents that were sent to clients and sending reminders
• Organizing and saving electronic documents
• Assist customers with WQS system questions
• Take incoming phone calls
• Help creating basic reports when requested
• Help coordinating and organizing marketing campaigns, training, and sales conferences
• Help with market pricing researches
• Help identify potential customers through internet research, email them to introduce services and schedule meetings
• Continue to attend technical classes and seminars in order to expand knowledge of services provided by WQS
• Perform other related activities as necessary at the discretion of Management
• Manage inbound and outbound sales activities for audit and certification services
• Qualify leads and assess customer needs related to audits, and certification requirements
• Present QIMA’s audit and certification solutions via phone or virtual meetings
• Prepare quotations and support contract closure in coordination with sales and operations teams
• Follow up on proposals and guide clients through the sales process
• Maintain accurate customer and opportunity data in the CRM system
• Collaborate with operations, technical teams, and customer support to ensure smooth service delivery
• Meet or exceed monthly and quarterly sales targets
• Up to 5% travel required (mainly for training and conference shadows)

• At least 6 months of experience in sales / customer service role
• Sales/Marketing experience
• High School Diploma (Bachelor’s degree preferable)

*Salary: $40,000 USD

All your information will be kept confidential according to EEO guidelines.