Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
The position is located in Belgrade, but also remote-friendly anywhere from Serbia.
Join our Customer Care and Onboarding team of +100 people where you will manage a portfolio of German Qonto business customers. Your primary role is to assist entrepreneurs in seamlessly opening accounts and incorporating their new companies. Your responsibilities will include:
👩💻🧑💻As a Customer Onboarding Officer 🇩🇪 at Qonto, you will
• Conducting Know Your Business (KYB) Verification: Collect and meticulously review incorporation documents to ensure the legitimacy of the business. This involves validating the company's registration details, ownership structure, and operational information.
• Performing Know Your Customer (KYC) Checks: Obtain and verify identification documents, such as passports, from legal representatives and Ultimate Beneficial Owners (UBOs).
• Streamlining the onboarding experience: Collaborate with cross-functional teams to enhance the account opening experience, making it as smooth and efficient as possible for new clients.
• Guiding clients through the onboarding process: Provide clear and supportive guidance to clients throughout the account opening and company incorporation process.
🤔 What you can expect
• An interesting international environment with teammates from around the world
• A supportive team that helps each other to be the best they can be
• New ways of working and continuous improvement methods
• Hands-on culture, take on responsibilities and decision-making.
• Option to work remotely anywhere from Serbia
🤝About your future manager
•
Mirela started as Customer Relationship Manager and grew into a Customer Onboarding Lead role.
• She fosters transparent communication, decisive leadership, and a results-oriented culture, effectively aligning team efforts with organizational objectives.
🏅About You
• Experience: You have experience in customer support.
• Customer-centric: You show empathy, and you are able to adapt your speech according to your customers' needs.
• Goal-oriented: You strive to achieve your daily targets.
• Communication skills: You have excellent oral and written skills.
• Mastery: You excel in using SaaS tools (Intercom, Zendesk, Jira).
• Languages: You are bilingual in German, and have a good level of English.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
