At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Solution Engineer - Healthcare
Why We Have This Role
Our presales team consists of highly driven individuals focused on closing experience gaps. We support some of the largest organizations worldwide through our SaaS platform. The platform facilitates action with pre-built experience management (XM) programs and projects. These XM programs and projects are designed to be user-friendly and accessible to anyone.
How You’ll Find Success
As a Solution Engineer you will be responsible for:
- Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
- Provide direction and specialist knowledge in applying the technology/application to the customers organization.
- Develop and deliver high quality Qualtrics presentations and product demonstrations.
- Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
- Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
- Effectively consult with management of customer organizations.
- Participates in sales planning and business development activities.
- Develop and demonstrate moderately complex solutions.
- Architect solutions and prototype solutions for customers.
- Present and articulate Qualtrics product's strengths, relative to competitors.
- Interacts with development to enhance/refine Qualtrics products for the Healthcare team.
How You’ll Grow
- Structured promotion process/auto promotion process
- Career Action Planning with Manager
- Qmobility (internal transfers)
Things You’ll Do
- Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
- Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers.
- Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and Healthcare sales people.
- Build working knowledge of competing products and how to technically sell against them
- Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
- Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
- Become an expert in Qualtrics XM Platform and other Qualtrics products
- Develop/maintain technical and business knowledge of industry directions and trends
What We’re Looking For On Your Resume
- Minimum of 4.5 years of prior Sales/Solutions Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
- High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
- Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
- Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
- Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
- Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
- Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
- Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
- Legally authorized to work in United States
- Travel required (Up to 25%)
- Preferred Qualifications
- Experience in HTML, CSS, JavaScript, SQL a plus
- Experience and familiarity with contact centers and voice of the customer programs
- Experience and familiarity with AI and Large Language Models
- Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
What You Should Know About This Team
- The Qualtrics Solution Engineers team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers.
- Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology.
- No challenge is too small for us, and often creativity is our best tool at work.
- We are a dynamic team that feels very comfortable in constantly changing environments.
Our Team’s Favorite Perks and Benefits
- 100% Performance based promotions - not politics or tenure
- Pension plan match
- We offer private dental and health insurance
- Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year) - Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects.
- Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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