The Field Application Scientist supports sales and customers as the technical product and application expert. The role reports into the Senior Field Application Manager OUS. A successful candidate will have an enthusiastic, entrepreneurial work ethic, strong proteomics background, and excellent communication and presentation skills. This person will work closely with sales, product management, market development, and marketing.
As part of our team, your core responsibilities will be:
- Pre-sales meetings, seminars and product evaluations
- Understand and communicate technical details of QSI’s product line and applications.
- Participate in and lead technical discussions in pre-sales meetings with customers.
- Conduct seminars and present technical datasets to customers.
- Identify customer needs and/or problems, and understand how to provide solutions using QSI’s instruments, reagents, kits, and applications.
- Draft experimental plans for customers during product evaluations and set expectations with the customer about evaluation outcomes.
- Draft and present demo reports to customers.
- Customer Onboarding and Training
- Manage onsite and remote onboarding of QSI products and software
- Conduct onsite trainings of QSI instrument, software, and reagent product workflow.
- Technical Customer Support
- Drive instrument utilization of current install base through collaboration with sales and detailed project plans with customers.
- Manage Technical Support cases via CRM (SFDC) – e-mail, phone, site visits.
- Determine when instrument repairs are needed and initiate repair process.
- Troubleshoot instrument, software, kit, or application problems and escalate through the appropriate internal channels as required.
- Participate in tradeshows, drive customer advocacy, and provide input on application notes and other technical collateral ideas.
- Mindfully promote product positioning and messaging in all customer interactions.
- Champion customer requested applications to Senior FAS for further support, Market Development and/or Product Management for further consideration.
Qualifications
- 4-year bachelor’s degree in life sciences, biology, or related field.
- 1+ year in similar technical support role required OR combination of lab experience with technical support component
- Strong communication and presentation skills (written and verbal).
- Fluent in English and German
- Solid understanding and communication of scientific principles.
- Highly organized, detail-oriented individual.
- Ability to work both independently and collaboratively in a team-oriented environment to achieve company goals and milestones.
- Demonstrated problem-solving and critical thinking-abilities.
Location and Travel Expectations:
- This position is remote and based in Germany
- This position will require travel not to exceed 75% (3 weeks per month).
- Scheduling of site visits will be your responsibility and is subject to approval by FAS manager.
Quantum-Si does not accept agency resumes.
