How You Will Contribute

Planning

• Align with clients on key project milestones and maintain accountability to agreed timelines

• Build and maintain detailed project plans across a concurrent portfolio of client engagements

• Identify and manage dependencies, risks, and priorities across multiple work streams

• Coordinate internal teams to remove obstacles and keep deliverables on track

• Participate in pre-sales planning as a member of client account teams

• Identify and engage appropriate resources across client and RainFocus teams

Client Communication & Relationship Management

• Serve as the primary point of contact for clients throughout the project lifecycle

• Communicate formal weekly status updates to client and RainFocus stakeholders

• Communicate with event steering teams and executive-level committees

• Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build

• Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope

• Solicit feedback from clients and team members to drive prioritization

• Coordinate post-event reviews between client and RainFocus account team

• Surface decision points and escalations to stakeholders to remove obstacles

Change Management

• Provide change management support for first-year event clients

• Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology

• Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed

Project Controls

• Follow and deliver projects leveraging RainFocus best practice implementation process 

• Manage expectations, scope, and priorities of implementation

• Ensure that all project artifacts are captured and maintained

• Monitor and manage project financial performance against targets

Qualifications

• 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles

• Experience in project managing software implementations  

• Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations

• Experience managing multiple concurrent projects or client engagements simultaneously

• Proficiency with project management tools; experience with Jira is a plus

• Strong written and verbal communication skills, including experience presenting to executive-level stakeholders

• Excellent interpersonal, organizational, analytical, and follow-up skills

• Working knowledge of Google Workspace and Microsoft Office suite

• Highly self-motivated with strong ownership mentality and consistent follow-through

• Highly detail oriented with proven ability to document systems and processes

Preferred Qualifications

• Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role

• Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement

• PMP certification or equivalent

• Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges

• Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities

• Ability to organize ambiguous situations into concrete deliverables and clear next steps

• Able to prioritize and manage competing deadlines across a concurrent project portfolio

• Strong team-player mentality — this team succeeds together