Renewals Manager

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Renewals Manager is a critical role within the Sales team at Redwood Software, responsible for driving the successful renewal of existing customer contracts. This role will focus on maximizing customer retention, identifying upsell and cross-sell opportunities along with ensuring a seamless renewal process. The Renewals Manager will work closely with internal teams, including Sales, Technical Account Management, Professional Services & Redwood Leadership, to achieve renewal targets and contribute to the overall growth of the business.

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
• Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities.
• Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships.
• Negotiate contract terms and pricing with customers, ensuring on-time renewals.
• Work closely with Sales to hand off leads for upsell and cross-sell opportunities.
• Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue.
• Forecast renewal revenue and provide regular updates to management.
• Develop and execute renewal strategies to achieve or exceed renewal targets.
• Continuously improve the renewal process and contribute to best practices.
• Stay up-to-date on Redwood Software's products and services, as well as industry trends.

YOUR EXPERIENCE

• 3+ years' experience in renewals management, account management, or a related field, preferably in the software industry.
• Proven track record of achieving or exceeding renewal targets.
• Strong negotiation and communication skills, both written and verbal.
• Excellent relationship-building skills and ability to establish rapport with customers.
• Ability to understand customer needs and identify opportunities for growth.
• Strong analytical and problem-solving skills.
• Experience with CRM systems (e.g., Salesforce) and other sales tools.
• Ability to work independently and as part of a team.
• Highly organized and detail-oriented.